Contact DBT Coach Customer Service

Why should I report an Issue with DBT Coach : Guided Therapy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Swasth Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It makes the beginning of the session much easier to remember and you don't have to worry about a paper diary card.I honestly feel like this has the potential to be a pretty great an helpful app; it's too bad it feels as though it takes advantage of people.

2. But it's so expensive! Seriously?! LOWER THE FEE! People who need this are in therapy and paying a lot of money, then you want $12 A MONTH to add basic features like uploading my logs even to myself, add more options to log, basic things that should be in the app.

3. However, many lessons can load indefinitely, no video plays for the connecting with therapist in settings (effectively stopping any information on this feature), and the app crashes when trying to view lessons like (TIPS).

4. The nail in the coffin for uninstalling is *you cannot change any of the notification settings unless you subscribe! * Yes, give someone who has anxiety, no option to clear a notification on their phone.

5. I was considering impulsively buying the full thing because I would need to to track my behaviors that aren't listed, but I don't think it's worth it.Unless you plan on paying $12 a month, this app is severely limited.

6. 🤦 ♂️The video narrator sounds like a congested New Yorker who isn't quite confident reading aloud, and the recordings sound like they were recorded in an empty tiled room.

7. Can we get a neutral accented narrator and better sound quality? :) And to those blasting the app bc of its cost... It's really expensive and time consuming to develop an app like this.

8. I recognize the hard work and great design, but if I'm expected to pay over 100 dollars to keep it on my phone for a year, there's a problem.

9. It was difficult to focus on the necessary emotions and experiences due to the uncomfortable nature of text to speech programs.

10. 🤷 The app is sure a great idea! I wish each one of the diary measures was linked to an explanations, resources, etc.

11. I had hoped that by upgrading to the paid app, that the program would work better but it really is frustrating.I'm really disappointed in the advanced experience on the app.

1. Fix DBT Coach Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DBT Coach: Restarting the app will resolve most errors.
2. Update the DBT Coach App. Here is how:
   1. On Android goto PlayStore » Search for "DBT Coach" » Open DBT Coach : Guided Therapy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DBT Coach » click "UPDATE".
3. Clear DBT Coach : Guided Therapy app cache: Clearing cached data will force your app to retrieve the latest data directly from DBT Coach servers.
   1. On Android, goto Settings » Apps » Select "DBT Coach : Guided Therapy" » click Storage » click "Clear Cache".
4. Check DBT Coach app permissions. If any of these permissions required to use your device's features are disenabled, DBT Coach might not work.
5. Uninstall and reinstall DBT Coach. If nothing else has worked, completely uninstall DBT Coach then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DBT Coach not working

2. Fix DBT Coach Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DBT Coach be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DBT Coach not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DBT Coach may not be able to connect to the Internet when running in the background.