Contact Optimity Customer Service

Why should I report an Issue with Optimity: Health & Rewards?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Optimity, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The #1 health rewards app, Optimity is dedicated to building the most-rewarding app experience for your health, motivating you to improve your physical, mental, and financial wellness.

2. Backed by over 30 years of behavioral science research and created by leading health experts, Optimity is designed to help you reach your health and financial goals daily.

3. Track steps on Optimity by syncing with Google Fit, Fitbit, Samsung Health, and more.

4. Prizes include gift cards, loyalty points like More Rewards Points, charity donations, and more.

5. Special prizes are added monthly!

6. The more active you are within the app, the better your chances to earn or win prizes.

7. Are you ready to embark on a journey towards a healthier and happier you?

8. Download the Optimity app and start earning rewards today.

1. why don't you put people in a queue and give them the $1 or points if they selected that.. Sunlife version is not any betterSo this app used to be decent but now the only rewards are bidding on $1 Amazon cards or a couple petrol points, that you're bidding on not even getting, where as before you'd actually get those things.

2. The points don't even tally properly half the time, it doesn't sync your stuff and when it does, you don't get the bonuses right.Great app...until it suddenly stops working and will not let me sign back in and I have to start with a new account! This has happened twice and I have lost a LOT if points as a result.

3. It was truly amazing how quick they responded AND fixed the issue!Meh... if you haven't been part of the app and rewards system from the beginning, perhaps the "something is better than nothing" mantra works.

4. Even when I log on at the time when it refreshes every day, everything is still not available.This app used to be decent -- you had the opportunity to get either a $10 Amazon card or a $5 one, both for the same points, depending on how quickly you could get in and claim it after they were made available.

5. I logged in today and it's not even an option to claim the $5 one now, only to enter a "contest" for a gift card.This is a nice, simple, and we'll rounded health app! It focuses on users overall health, not just physical.

6. I only use the free version and it's great, so I assume the paid option would be even better! I would definitely recommend this to anyone who might not be in the best shape/mental space and is looking for a way to ease into changing their habits.

7. I haven't been able to redeem a reward for a gift card since January.

8. Carrot already kind of lost me when it downgraded accrual rate, but now it's even further reduced and the rewards are anemic.

9. The aesthetics are nice, except for the geometric diamond that represents points - ew.

10. Then they took away the $10 option altogether so it's 20k points for $5... and now that's only occasionally that you can claim that, no matter how many points you get.

11. Also, I much preferred the syncing of points to a chosen loyalty program rather than manual redemption.

1. Fix Optimity Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Optimity: Restarting the app will resolve most errors.
2. Update the Optimity App. Here is how:
   1. On Android goto PlayStore » Search for "Optimity" » Open Optimity: Health & Rewards » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Optimity » click "UPDATE".
3. Clear Optimity: Health & Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from Optimity servers.
   1. On Android, goto Settings » Apps » Select "Optimity: Health & Rewards" » click Storage » click "Clear Cache".
4. Check Optimity app permissions. If any of these permissions required to use your device's features are disenabled, Optimity might not work.
5. Uninstall and reinstall Optimity. If nothing else has worked, completely uninstall Optimity then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Optimity not working

2. Fix Optimity Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Optimity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Optimity not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Optimity may not be able to connect to the Internet when running in the background.