Contact GoToAssist (Remote Support) Customer Service

Why should I report an Issue with GoToAssist (Remote Support)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LogMeIn, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Version 5 works half the time and the Android version doesn't even workAll I get is spinning circles.

2. I called customer support and they said they don't know when they'll have an app that is compatible with 5.0. They said right now the workaround is to downgrade all my workstations to 4.8. This up is useless to me for now until they come up with a new version.Hasn't been updated in too long.

3. you need to memorize code, load app, enter username password, then hope it will ask you for mfa code within 60 seconds.

4. It is very outdated and every time I start it up it asks me to look for a newer version, but there isn't one.

5. Other than these issues, it runs smoothly when you get it connect to unattended machine.Just keeps sending me in a circle with the login prompt.

6. Why is authentication popping up an external browser? The new new rescueassist product is even worse garbage as there is NO mobile solution.

7. Both the app and key app (LastPass) are on the phone - talk to each other.I recently upgraded to Goto Assist 5.0 and now this app doesn't work.

8. You can no longer properly enter passwords into Windows (10, Server 2012, Server 2016, etc).

9. That defeats the purpose of having this.This app really needs to be updated, it has touch controls only and needs to have trackpad control as well.

10. Find a better remote management/assistance solution and stop paying for this trash.

11. Do NOT use mobile app.This app absolutely sucks since the last Android update.

1. Fix GoToAssist (Remote Support) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoToAssist (Remote Support): Restarting the app will resolve most errors.
2. Update the GoToAssist (Remote Support) App. Here is how:
   1. On Android goto PlayStore » Search for "GoToAssist (Remote Support)" » Open GoToAssist (Remote Support) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoToAssist (Remote Support) » click "UPDATE".
3. Clear GoToAssist (Remote Support) app cache: Clearing cached data will force your app to retrieve the latest data directly from GoToAssist (Remote Support) servers.
   1. On Android, goto Settings » Apps » Select "GoToAssist (Remote Support)" » click Storage » click "Clear Cache".
4. Check GoToAssist (Remote Support) app permissions. If any of these permissions required to use your device's features are disenabled, GoToAssist (Remote Support) might not work.
5. Uninstall and reinstall GoToAssist (Remote Support). If nothing else has worked, completely uninstall GoToAssist (Remote Support) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoToAssist (Remote Support) not working

2. Fix GoToAssist (Remote Support) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoToAssist (Remote Support) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoToAssist (Remote Support) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoToAssist (Remote Support) may not be able to connect to the Internet when running in the background.