Contact Customer Service

Why should I report an Issue with MobileSupport - RemoteCall?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RSUPPORT Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time.

2. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

3. MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem. 1.

5. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

6. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 4.

7. Close the application once video support session has ended. * It is compatible with Android OS 4. 0 or later.

8. View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

9. Mark important areas for the customer to see to communicate certain points more clearly.

10. Download, install, and then launch the ‘MobileSupport’ application. 2.

11. Getting connected is easy.

1. Requires too too too much spaceI have been with great call for about 7 yrs ...no problems...Useful when needed.Have not used this app so I am unsureI am trying to make a payment.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open MobileSupport - RemoteCall » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear MobileSupport - RemoteCall app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "MobileSupport - RemoteCall" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.