Contact Freshdesk Customer Service

Why should I report an Issue with Freshdesk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Freshworks Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. 1.

2. Manage your support - Set priorities, assign agents, change tickets statuses. 4.

3. Streamline customer queries from multiple channels and answer them easily from your phone.

4. Delete tickets and block spam right from your phone. 7.

5. Deliver exceptional customer support on the go.

6. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app.

7. Prioritize the tickets that need your attention with filters before responding. 3.

8. Access all tickets available to you. 2.

9. Race through routine actions with one-click scenario automations. 5.

10. Get a quick overview of your helpdesk.

11. Stay informed about all updates and changes with push notifications.

1. I'd like to be able to insert the KB friendly name (and not just the URL), but that's firmly under "nice to have".Freshdesk has been a true lifesaver for our customer service! The desktop app is so easy to use and not cluttered with a bunch of unusable nonsense.

2. I can't really do what I need to do from the app without these features.Fresh desk app too Basic I would like to able to access my knowledge base on the mobile app and be able to edit the documents in my knowledge base straight from my phone for on the go access.

3. However I still can't copy emails or links inside the message, canned answers are still really cumbersome to use, the app often crashes after replying to a ticket, it is so common that I know exactly when it is going to crash after selecting a canned answer and hitting send.

4. Otherwise, it's easy to use.The app frankly works better than the web portal at this point (and the web portal is fine for the most part- just gets confused and tries to use keyboard shortcuts at random times while you're typing a reply or note, even if they're disabled).

5. I understand you didn't want to overwhelm users with too many options in one app but I promise you if their downloading the app they want to have the full experience that your webpage offers.The keyboard issue was fixed quickly, thank you.

6. 5 stars** Would really like to be able to start and *stop* time on each ticket like the desktop version.

7. The smartphone app makes it a breeze to handle inquiries on the go! It is also very clear and concise which makes so easy to stay on top of our customer inquiries and issues.

8. We all have too much going on to remember your cutesy nickname when we're trying to get work done.A good way to keep tabs on tickets, but lacks some features.

9. I manage our support team and wish there wes more flexibility in which tickets you can pull up (if I just want to see resolved tickets, for example).

10. Previous versions allow you to take a photo and it immediately uploaded a reduced resolution to your notes for that ticket.

11. Easy to determine and modify current status, filter views, use canned replies, etc.

1. Fix Freshdesk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freshdesk: Restarting the app will resolve most errors.
2. Update the Freshdesk App. Here is how:
   1. On Android goto PlayStore » Search for "Freshdesk" » Open Freshdesk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freshdesk » click "UPDATE".
3. Clear Freshdesk app cache: Clearing cached data will force your app to retrieve the latest data directly from Freshdesk servers.
   1. On Android, goto Settings » Apps » Select "Freshdesk" » click Storage » click "Clear Cache".
4. Check Freshdesk app permissions. If any of these permissions required to use your device's features are disenabled, Freshdesk might not work.
5. Uninstall and reinstall Freshdesk. If nothing else has worked, completely uninstall Freshdesk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freshdesk not working

2. Fix Freshdesk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freshdesk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freshdesk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freshdesk may not be able to connect to the Internet when running in the background.