Contact GoToAssist Corporate Customer Service

Why should I report an Issue with GoToAssist Corporate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LogMeIn, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With your consent, the representative will have full remote control of your Samsung device or view capability on other Android devices with Android OS 7 (Nougat) or later.

2. Full device remote control is supported for Samsung devices and device screen sharing is provided for all Android devices running Android OS 7 (Nougat) or later.

3. GoToAssist Corporate for Android is an app that allows subscribers with GoToAssist Corporate accounts to provide troubleshooting support to Android device users.

4. Download the GoToAssist Corporate for Android app from Google Play and install it on your Android device. 2.

5. If your support representative gives you a 9-digit code, you will first need to download and install this app on your device. 1.

6. If your support representative emails you a session URL, you will be directed to the Google Play store to download this app.

7. Upon customer consent, after installing the app, a representatives can chat with the customer, collect device information.

8. Once connected, you can use chat to communicate with the support representative.

9. If you received a URL issued by your support representative, the app will start.

10. Enter your name and tap Join Session. 3. 4. 5.

11. At any time during the session, you can pause remote control/view by tapping the pause button located at the top right of the app control bar.

1. You need to have gotoassist corporate on your computer first.

2. Very useful for helping customers.

1. Fix GoToAssist Corporate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoToAssist Corporate: Restarting the app will resolve most errors.
2. Update the GoToAssist Corporate App. Here is how:
   1. On Android goto PlayStore » Search for "GoToAssist Corporate" » Open GoToAssist Corporate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoToAssist Corporate » click "UPDATE".
3. Clear GoToAssist Corporate app cache: Clearing cached data will force your app to retrieve the latest data directly from GoToAssist Corporate servers.
   1. On Android, goto Settings » Apps » Select "GoToAssist Corporate" » click Storage » click "Clear Cache".
4. Check GoToAssist Corporate app permissions. If any of these permissions required to use your device's features are disenabled, GoToAssist Corporate might not work.
5. Uninstall and reinstall GoToAssist Corporate. If nothing else has worked, completely uninstall GoToAssist Corporate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoToAssist Corporate not working

2. Fix GoToAssist Corporate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoToAssist Corporate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoToAssist Corporate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoToAssist Corporate may not be able to connect to the Internet when running in the background.