Contact GoToMyPC Customer Service

Why chat with our AI GoToMyPC Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of GoToMyPC.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. It's been a couple weeks and I can't easily login to my machineWorks sometimes, mainly using the desktop app to connect to our office computer.

2. Very difficult to use... Only reason I'm not giving 1 star is that you can still access the host PC, even though it's difficult to useI have been a GTMPC subscriber for years.

3. Keeps on saying that there's packet loss! Impossible! I asked my co-worker if we are losing internet connection in the office and the response was no.

4. Hope itll work better than this companies software.Everytime I open the app then log into my computer the next time I can't open the app and have to uninstall then reinstall.

5. Watch your emails from GTMPC.I have been using it for over 12 years.

6. The page up and down keys disappear each time you click them making paging throigh a ducument tiring.

7. This is my first review I have ever left on any app.Needs a lot of work! Have to restart the app continuously.

8. Although my office internet (where the host pc is) is a very poor DSL ,yet the app is amazing.

9. It's OK, some features are good, I have seen better remote access android apps.

10. I use the same capabilities that I have been using since day 1.

11. There really isn't any other option for an app on Android, so need to live with this.Massive price increase.

1. Fix GoToMyPC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoToMyPC: Restarting the app will resolve most errors.
2. Update the GoToMyPC App. Here is how:
   1. On Android goto PlayStore » Search for "GoToMyPC" » Open GoToMyPC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoToMyPC » click "UPDATE".
3. Clear GoToMyPC app cache: Clearing cached data will force your app to retrieve the latest data directly from GoToMyPC servers.
   1. On Android, goto Settings » Apps » Select "GoToMyPC" » click Storage » click "Clear Cache".
4. Check GoToMyPC app permissions. If any of these permissions required to use your device's features are disenabled, GoToMyPC might not work.
5. Uninstall and reinstall GoToMyPC. If nothing else has worked, completely uninstall GoToMyPC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoToMyPC not working

2. Fix GoToMyPC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoToMyPC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoToMyPC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoToMyPC may not be able to connect to the Internet when running in the background.