Contact VisualSupport Customer Service

Why should I report an Issue with VisualSupport - RemoteCall?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RSUPPORT Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues.

2. Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.

3. Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time.

4. All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. 1.

5. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

6. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 4.

7. Analyze issues more effectively by taking a screenshot of what the customer is streaming.

8. Mark important areas for the customer to see to communicate certain points more clearly.

9. Download, install, and then launch the VisualSupport application. 2.

10. Close the application once video support session has ended.

1. Running on Note 10+ (US)Doesn't work on Moto phonesWhen it works it's great.

2. Even when force quit from settings, put to sleep as well as deep sleep and uninstalling/reinstalling does not resolve the issue.

3. APP BACKEND NEEDS WORK App will constantly crash in the background!!! Especially when swiping between home screens.

4. but works well with my iPad and worked great with the Samsung S7 edge.

1. Fix VisualSupport Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VisualSupport: Restarting the app will resolve most errors.
2. Update the VisualSupport App. Here is how:
   1. On Android goto PlayStore » Search for "VisualSupport" » Open VisualSupport - RemoteCall » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VisualSupport » click "UPDATE".
3. Clear VisualSupport - RemoteCall app cache: Clearing cached data will force your app to retrieve the latest data directly from VisualSupport servers.
   1. On Android, goto Settings » Apps » Select "VisualSupport - RemoteCall" » click Storage » click "Clear Cache".
4. Check VisualSupport app permissions. If any of these permissions required to use your device's features are disenabled, VisualSupport might not work.
5. Uninstall and reinstall VisualSupport. If nothing else has worked, completely uninstall VisualSupport then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VisualSupport not working

2. Fix VisualSupport Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VisualSupport be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VisualSupport not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VisualSupport may not be able to connect to the Internet when running in the background.