Published by LogMeIn, Inc. on Mar 7, 2024

Report an issue with LastPass Authenticator.
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Why should I report an Issue with LastPass Authenticator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LogMeIn, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LastPass Authenticator

1. LastPass Authenticator offers effortless two-factor authentication for your LastPass account and other supported apps.

2. Safeguard your LastPass account by requiring two-factor authentication codes when signing in.

3. You can even mark a device as “trusted”, so you won’t be prompted for codes on that device while your account remains protected by two-factor authentication. 1.

4. With one-tap verification and secure cloud backup, LastPass Authenticator gives you all the security, without any of the frustration.

5. Two-factor authentication improves your digital security by protecting your account with an additional login step.

6. Even if your password is compromised, your account can’t be accessed without the two-factor authentication code.

7. In “Multifactor Options”, edit LastPass Authenticator and view the barcode. 4.

8. Download LastPass Authenticator to your mobile device. 2.

9. Scan the barcode with the LastPass Authenticator app.

10. Log in to LastPass on your computer and launch “Account Settings” from your vault. 3.

11. LastPass Authenticator can also be turned on for any service or app that supports Google Authenticator or TOTP-based two-factor authentication. 1. 3.

LastPass Authenticator Customer Insights

1. Occasionally it gets confused when changing passwords and requires some manual editing, which is not difficult, but make sure and copy your generated password when you get it.I've been using LastPass for around 2-3 years now, and the free version was working fine for me for the majority of it.

2. It has just about every feature one could want in a password manager, the LP and Authenticator app seem to be becoming more integrated, it "feels" very secure (tons of security features), and I appreciate the "security checkup" notifications I occasionally receive even though I personally don't need it.

3. LP devs/designers have done a great job balancing convenience and security.Pros: There are so many options to export/import (QR code, JSON file, and LastPass server.) It has sorting(manually and automatically) and grouping.

4. Too much scrolling.I have been using LastPass Manager and LastPass Authenticator for about 3 years on my Samsung Galaxy S8.

5. Then, I decided to try the premium features so I could have multiple devices logged in, and it was only a yearly subscription I thought why not? I haven't regretted my purchase once, and when I found out that the authenticatior app existed I immediately jumped on it.

6. But lately, it freezes on the initial screen and doesn't let me get to the items I need (which of course are on the bottom of the list and it doesn't let me re-arrange the list).

7. I have to scroll through all my entries, find the correct one, and enter the code within the time allowed (30 seconds I think).

8. But for Premium users, this app is outstanding and works exactly as advertised.Used to be a reasonable alternative to Google Authenticator, esp.

9. The android app portion keeps getting switched off for some reason, though I can't be sure this is on lastpass.

10. LastPass started great and has only gotten better with time.

11. (I have tried long-pressing entries to no avail.) Apparently, the last entry added goes to the bottom so my list is quite random.

Steps to Troubleshoot & Fix LastPass Authenticator Issues

1. Fix LastPass Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LastPass Authenticator: Restarting the app will resolve most errors.
  2. Update the LastPass Authenticator App. Here is how:
    1. On Android goto PlayStore » Search for "LastPass Authenticator" » Open LastPass Authenticator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LastPass Authenticator » click "UPDATE".
  3. Clear LastPass Authenticator app cache: Clearing cached data will force your app to retrieve the latest data directly from LastPass Authenticator servers.
    1. On Android, goto Settings » Apps » Select "LastPass Authenticator" » click Storage » click "Clear Cache".
  4. Check LastPass Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, LastPass Authenticator might not work.
  5. Uninstall and reinstall LastPass Authenticator. If nothing else has worked, completely uninstall LastPass Authenticator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LastPass Authenticator not working


2. Fix LastPass Authenticator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LastPass Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LastPass Authenticator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LastPass Authenticator may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'm wanting to cancel any and all accounts that I may have to Last Pass Authenticator. I am unable to access this "Master Pass Word" that you mention, nor do I happen to have a browser that is able to follow your steps for recovery. You have my Name and email address, is there anything else you require? This is the Free version of Last Pass

    — by Michael Fetting 2 years ago