Contact KuCoin Customer Service

Why should I report an Issue with KuCoin: Buy Bitcoin & Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kucoin Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. KuCoin provides spot, margin, and derivatives trading services with numerous digital assets and cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Notcoin (NOT), Toncoin (TON), Hamster Kombat (HMSTR), SHIBA INU (SHIB), Ripple (XRP), Tron (TRX), and more.

2. KuCoin supports over 700 cryptocurrencies with 1200+ trading pairs, including Bitcoin (BTC), Ethereum (ETH), Notcoin (NOT), Toncoin (TON), Hamster Kombat (HMSTR), KuCoin Token (KCS), Solana (SOL), Dogecoin (DOGE), Bitcoin Cash (BCH), new crypto and even meme coins here!

3. Easily and simply buy hot cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Notcoin (NOT), Toncoin (TON), Hamster Kombat (HMSTR), Litecoin (LTC) and USD Coin (USDC) with a selection of over 70 payment methods, including credit and debit cards, bank transfers, fiat deposits & withdrawals, SEPA, and more.

4. Explore KuCoin products with excellent trading experience. · Spot Trading: Trade crypto with our comprehensive set of powerful tools. · Margin Trading: Borrow, trade, and repay.

5. It is the perfect time to earn together with your friends and increase your passive income! · Easy and simple to trade crypto with credit & debit cards. · Easily review the value of your cryptocurrency investment. · Quality assets such as BTC and ETH, DeFi and NFT.

6. KuCoin prioritizes user asset safety and allows users to trade with confidence and peace of mind.

7. Known as the “People’s Exchange”, KuCoin provides users with 24/7 muti-language customer services.

8. Forbes: "Heavy hitter when it comes to the sheer amount of coins available, KuCoin provides access to a wide library of altcoins at low fees".

9. More cryptocurrencies and traditional currencies are continuously added, and over 200 projects had their world premiere listing on KuCoin. Join us and earn more.

10. We are constantly enhancing and optimizing our systems and platform to fully protect our users in an ever-changing environment. · Store your assets and data safely, security is our top priority. · Use industry-leading technology to protect your assets. · Protect and secure your account even more with 2FA, anti-phishing and more.

11. Meanwhile, KuCoin has established 24 local communities worldwide, providing users with highly localized services.

1. Not a great experience overall.Not able to complete verification, the app has access to camera and files and when I try to use the camera, it doesn't open it, trying to select a file doesn't work either, changing to another folder with files shows nothing, if I go back to the all media option, all the files are gone and I cannot select or do anything to verify my identity.

2. Edit: the crashing issue is little better, but now whenever I try to hold my finger on a particular bar on a chart to view the OHLC for that candle the info box only pops up for a tiny split second! It's SUPER frustrating!This app gets worse with every update.

3. Also, it would be much better to visualize the chart & current orders simultaneously while looking at the bot stats instead of having to constantly switch the screens back and forthI love this exchange, on desktop! The app however can be a huge chore to use.

4. So I emailed their support, and it took 3-4 days to get a response, which didn't solve the issue, I responded saying so and haven't heard back in another 2 days.

5. For all intents and purpose, when it's working it's the best I've used but often it has issues crashing whenever volume gets crazy which doesn't happen on their desktop version, at least not for me.

6. If you have any technical issues or need support expect significant delays or canned responses.

7. Now it logs me out of my account every time I close the program (and runs me through the tutorial every time I sign in), and doesn't save settings.

8. What I would love to see added is a menu tab that shows you all your open orders over main/trading/finance/etc so that they could easily be cancelled without having to remember what all you have in orders and where.

9. Had an issue with a failed withdrawal, tried the live chat 3 times and each time the chat was ended as soon as I was next in line.

10. I am becoming suspicious of whether the numbers it feeds me are real.Good features, lots of supported coins, but sluggish and unstable app.

11. For instance, it would be nice to have a stop limit sell option for the bots to exit all positions once it reaches down to an undesirable price.

1. Fix KuCoin Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart KuCoin: Restarting the app will resolve most errors.
2. Update the KuCoin App. Here is how:
   1. On Android goto PlayStore » Search for "KuCoin" » Open KuCoin: Buy Bitcoin & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for KuCoin » click "UPDATE".
3. Clear KuCoin: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from KuCoin servers.
   1. On Android, goto Settings » Apps » Select "KuCoin: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
4. Check KuCoin app permissions. If any of these permissions required to use your device's features are disenabled, KuCoin might not work.
5. Uninstall and reinstall KuCoin. If nothing else has worked, completely uninstall KuCoin then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing KuCoin not working

2. Fix KuCoin Server issues & Internet Connection

1. Check network connection: An unstable Internet will make KuCoin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to KuCoin not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, KuCoin may not be able to connect to the Internet when running in the background.