Contact IU Health Virtual Visits Customer Service

Why should I report an Issue with IU Health Virtual Visits?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Indiana University Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Anyone in Indiana (ages 2+) can now see a highly skilled Indiana University Health provider 24 hours per day, 7 days a week through an online live video with the IU Health Virtual Visits app.

2. IU Health Virtual Visits is a secure, trusted alternative that works with your busy schedule to bring you and your family convenient access to our providers without having to travel to an office.

3. You will interact with our providers via live, high-quality video and receive a diagnosis and instructions for treatment.

4. We also treat conditions such as acne, allergies, asthma, athlete's foot and back pain.

5. If you use Apple Health, you can choose to share your health information with the provider during your virtual video visit, such as heart rate, blood pressure, body temperature, blood glucose level, weight, nutritional information, and respiratory rate.

1. Tried to open the appointment again and it said "thanks for attending your appointment." I get that this is new territory for challenging times, and we're all trying to adapt, but this is not better than just calling me on my cell phone.This App is absolutely wonderful! You can still have appointments with your doctor for conditions you are worried about but not exactly life threatening.

2. I was calling in for an appointment so I didn't have issues with waiting.The doctor was terrific! And it was very nice not having to go into the doctor especially during this quarantine.

3. But the convenience of staying home outweighs it, and our doctor was worth the wait.Spent 30 minutes waiting in the virtual waiting room, only for the app to crash as soon as the doc tried to join.

4. Perfect option for during the quarantine since my appointment was necessary (med check and I needed adjustments).

5. IU Health tech support was not helpful when the app failed to connect to doctor.

6. The video and audio was clear, and this was the least disruptive appointment I've ever had, i.e. work time lost was only 15 minutes.

7. However, about six attempts to connect with a doctor last night failed, and the wait time is long anyway.

8. This is clearly a wonderful option that deserves to continue past quarantine.Easy set up and to use! However, there was SOME INTERFERENCE, garbled audio- audio cut out a few times.

9. I've recently had issues with sciatica and was able to get an appointment within 2 hours of calling the doctors office.

10. You just need to remember to "check in" 15 minutes prior to appt time to activate app- visit.

11. After that, by chat, I was checked in and nothing else to click or do.Wow it was actually really easy and fast and the experience and advice from the the professionals was very professional may use a lot in the futureHelped me in a great and timely manor.

1. Fix IU Health Virtual Visits Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IU Health Virtual Visits: Restarting the app will resolve most errors.
2. Update the IU Health Virtual Visits App. Here is how:
   1. On Android goto PlayStore » Search for "IU Health Virtual Visits" » Open IU Health Virtual Visits » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IU Health Virtual Visits » click "UPDATE".
3. Clear IU Health Virtual Visits app cache: Clearing cached data will force your app to retrieve the latest data directly from IU Health Virtual Visits servers.
   1. On Android, goto Settings » Apps » Select "IU Health Virtual Visits" » click Storage » click "Clear Cache".
4. Check IU Health Virtual Visits app permissions. If any of these permissions required to use your device's features are disenabled, IU Health Virtual Visits might not work.
5. Uninstall and reinstall IU Health Virtual Visits. If nothing else has worked, completely uninstall IU Health Virtual Visits then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IU Health Virtual Visits not working

2. Fix IU Health Virtual Visits Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IU Health Virtual Visits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IU Health Virtual Visits not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IU Health Virtual Visits may not be able to connect to the Internet when running in the background.