Contact 24/7 Virtual Video Visits Customer Service

Why should I report an Issue with 24/7 Virtual Video Visits?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BON SECOURS HEALTH SYSTEM, INC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The only thing that i would say is that when it asks ypu for Billing information- it needs to read "Insurance Billing Address" I spent a long time trying to put in my home address.

2. First time using the app and I will definitely use it again.Attempted x4 times to get a privider each time ended in "internet disconnect".

3. I've been working with them for four months to resolve this only to be sent to collections.I used this app several times but suddenly it keeps glitching and saying there was an internet connection issue.

4. However after entering the data at least twice you would think I could get it right for at least one of them.first thing me using and it was super easy and fast.

5. I waited forever each time in line only to ve dropped and start all over again due to disconnect.Very convenient.

6. I was able too upload photos, then I was connected within minutes too a live doctor who was able too give further direction as too what I need too do now.

7. Small fee based on service as well as insurance card costs options.

8. It obscures the card number and other data as you enter it and does not have a feature by which you can display them momentarily to check them.

9. They have a coupon that I was able too use which made my visit free!!The app would not accept any of my three cards for payment.

10. Same problems persist.Very convenient and easy to work with.

11. They are having troubles with their systems and insurance is not being properly stored and billed.

1. Fix 24/7 Virtual Video Visits Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 24/7 Virtual Video Visits: Restarting the app will resolve most errors.
2. Update the 24/7 Virtual Video Visits App. Here is how:
   1. On Android goto PlayStore » Search for "24/7 Virtual Video Visits" » Open 24/7 Virtual Video Visits » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 24/7 Virtual Video Visits » click "UPDATE".
3. Clear 24/7 Virtual Video Visits app cache: Clearing cached data will force your app to retrieve the latest data directly from 24/7 Virtual Video Visits servers.
   1. On Android, goto Settings » Apps » Select "24/7 Virtual Video Visits" » click Storage » click "Clear Cache".
4. Check 24/7 Virtual Video Visits app permissions. If any of these permissions required to use your device's features are disenabled, 24/7 Virtual Video Visits might not work.
5. Uninstall and reinstall 24/7 Virtual Video Visits. If nothing else has worked, completely uninstall 24/7 Virtual Video Visits then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 24/7 Virtual Video Visits not working

2. Fix 24/7 Virtual Video Visits Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 24/7 Virtual Video Visits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 24/7 Virtual Video Visits not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 24/7 Virtual Video Visits may not be able to connect to the Internet when running in the background.