Contact Teladoc Health Customer Service

Why chat with our AI Teladoc Health Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Teladoc Health.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. If everything works smoothly no problems, but if you need help resolving issues such as billing, good luck... The team has no interest in assisting.2020- 4 stars, Easy to use! Would give it a 5 star but it doesnt ever remember my pin and asks me to set it up every time.

2. ***Review updated and reduced to 3 stars, May 2023, bc of the frustrations i have had with making an apt with my therapist and the fact that the video call feature does not work right on my Android phone.

3. For the most part, it has great providers and makes it easier to get help for minor medical problems; it's ideal for people who have trouble going to the doctor.

4. Looks like it's been going on for YEARS? How is this ok?Great app! I really like it! Calling at the right time was key.

5. Most of the time, my phone is ringing within minutes of making the appointment.

6. I'd give Teledoc 10 stars 🌟 if I could.Having this option is nice for people like me who struggle with anxiety around doctors appointments.

7. First I waited a week for help, phone call didn't come through because of a call monitor app.

8. The number of times that I tried to schedule appointments and couldn't because "the time I requested was no longer available" is depressingly high.

9. Swiping doesn't always work on Android either and also messages do not always register as being read, even after being read.

10. Doesn't work, and if by some miracle you do get an appointment set up, you bet your bottom dollar it will be canceled.

11. Great telehealth app for on-demand medical help.

1. Fix Teladoc Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Teladoc Health: Restarting the app will resolve most errors.
2. Update the Teladoc Health App. Here is how:
   1. On Android goto PlayStore » Search for "Teladoc Health" » Open Teladoc Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Teladoc Health » click "UPDATE".
3. Clear Teladoc Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Teladoc Health servers.
   1. On Android, goto Settings » Apps » Select "Teladoc Health" » click Storage » click "Clear Cache".
4. Check Teladoc Health app permissions. If any of these permissions required to use your device's features are disenabled, Teladoc Health might not work.
5. Uninstall and reinstall Teladoc Health. If nothing else has worked, completely uninstall Teladoc Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Teladoc Health not working

2. Fix Teladoc Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Teladoc Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Teladoc Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Teladoc Health may not be able to connect to the Internet when running in the background.