Contact BCBSM Online Visits Customer Service

Why should I report an Issue with BCBSM Online Visits?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Blue Cross and Blue Shield of Michigan to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Blue Cross Online Visits is powered by American Well®, an independent company that provides online visits for Blue Cross Blue Shield of Michigan and Blue Care Network members. © 1996-2017 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

2. For members of Blue Cross Blue Shield of Michigan and Blue Care Network, the convenience of online health care is at your fingertips.

3. If you’re a member of Blue Cross® Blue Shield® of Michigan or Blue Care Network, just download the Blue Cross Online VisitsSM app to get started.

4. Online doctors are available 24/7 for minor symptoms like sore throats and stuffy noses.

5. Our psychiatrists are online doctors who are also U. S. board certified.

6. Once you register for an account, you can connect with doctors or therapists wherever it’s convenient for you: at home, in the office or even while traveling.

7. They can also send visit notes to your primary care physician at your request.

8. They’re available by appointment and are capable of treating a variety of behavioral health conditions.

9. All of our telemedicine doctors are U. S. board certified.

10. Therapists include clinical social workers, marriage and family therapists, and professional counselors.

11. See a U. S. board certified doctor or licensed therapist from virtually anywhere.

1. I havent has the chance to use the other features but im sure they are great!The BCBSM App is absolutely fantastic!!! This is probably my 4th time using the App and the fact that it saves so much time and eliminates the need to go to an Urgent care or Emergency room is the best part.

2. Glad I didnt cancel because the doctor was also able to send prescription in to my pharmacy too.I had to register since this was my first time using online services.

3. Fast, easy, waited what I felt was a very reasonable period of time, considering it's not a set appointment and I imagine many are taking advantage of this service now with the shelter in place order in effect.

4. So much for mental health..2nd time using the online doctor visit.

5. Every time we have a visit for something they say is covered on the actual online visits we get sent to a doctor every time because they can't do the visit over the app.

6. Wait time was less than 10 minutes.Corona makes for a long waiting room.

7. Gotta sit in waiting room with no phone,or take the chance on loosing a place on the waiting list.

8. I think it would be a better experience if it worked in the back ground and had some kind of sound to wake you if you fall asleep in waiting room.

9. I did not try to do other things on my phone while in the waiting room.

10. I had a skin issue and sent photo ahead of time to clinician I selected.

11. I log into my appointment at 1:45 when the app prompted me to, answered a few questions, and waited a half hour when the chat said the provider was unavailable and canceled my appointment.

1. Fix BCBSM Online Visits Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BCBSM Online Visits: Restarting the app will resolve most errors.
2. Update the BCBSM Online Visits App. Here is how:
   1. On Android goto PlayStore » Search for "BCBSM Online Visits" » Open BCBSM Online Visits » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BCBSM Online Visits » click "UPDATE".
3. Clear BCBSM Online Visits app cache: Clearing cached data will force your app to retrieve the latest data directly from BCBSM Online Visits servers.
   1. On Android, goto Settings » Apps » Select "BCBSM Online Visits" » click Storage » click "Clear Cache".
4. Check BCBSM Online Visits app permissions. If any of these permissions required to use your device's features are disenabled, BCBSM Online Visits might not work.
5. Uninstall and reinstall BCBSM Online Visits. If nothing else has worked, completely uninstall BCBSM Online Visits then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BCBSM Online Visits not working

2. Fix BCBSM Online Visits Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BCBSM Online Visits be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BCBSM Online Visits not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BCBSM Online Visits may not be able to connect to the Internet when running in the background.