Published by SBI Cards and Payment Services Limited on Oct 19, 2024

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Why should I report an Issue with SBI Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SBI Cards and Payment Services Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SBI Card

1. Just download this app and log in using your SBI Credit Card Online User Id & Password to manage your card account on your fingertips.

2. You can create your login credentials, reset password & unlock username through SBI Card App.

3. You can access your SBI Credit Card account instantly on your Android device.

4. It is secure and convenient.

5. Book your travel needs through E-Store on the SBI Card App and avail special discounts.

SBI Card Customer Insights

1. As per Play Store i have latest version but when I try to open it says update is required...catch 20 20 situation...going no where.. It also has issue with respect to making card payment via UPI...it just doesn't work.

2. Please make this app use friendly not bank friendly.Recharge payment getting failed for prepaid sim and getting message that incorrect CVV but I have entered 10 times with correct CVV still getting same issue.

3. It's has call center but these days it seems everything is automated but for issues automated machine does not have answer so you are gone in for a toss.. Even after making payment one would know that paymVery bad experience with some use less security validations.

4. It is your responsibility to give perfect working app If doesn't have signal then what have to doWorst experience not able to pay bill through upi it says web page not available.

5. Need date for this issue fixes on high priority.Pathetic!! After login they ask for mobile sim verification which never happened in the past two months.

6. The fee waiver option is available only if you spend more than the annual salary on which card was approved.A badly managed user experience application.

7. Forever it is the sameIt is extremely complicated when it comes to pay bill in emi, monthly installment amounts should be shown on bill payment, How much i have to pay it should be shown on the app instead of the whole amount.

8. I have many Credit Cards and using them for more than 10 years but using SBI Credit card since last 8 months.

9. Kindly solve my issue Recharge getting failed for prepaid sim.

10. This is borderline fraud! I installed this app to notify me about bill payment just before the due date.

11. The reason why I do not want auto-debit is that the user is not kept in loop until the payment is done.

Steps to Troubleshoot & Fix SBI Card Issues

1. Fix SBI Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SBI Card: Restarting the app will resolve most errors.
  2. Update the SBI Card App. Here is how:
    1. On Android goto PlayStore » Search for "SBI Card" » Open SBI Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SBI Card » click "UPDATE".
  3. Clear SBI Card app cache: Clearing cached data will force your app to retrieve the latest data directly from SBI Card servers.
    1. On Android, goto Settings » Apps » Select "SBI Card" » click Storage » click "Clear Cache".
  4. Check SBI Card app permissions. If any of these permissions required to use your device's features are disenabled, SBI Card might not work.
  5. Uninstall and reinstall SBI Card. If nothing else has worked, completely uninstall SBI Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SBI Card not working


2. Fix SBI Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SBI Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SBI Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SBI Card may not be able to connect to the Internet when running in the background.

Reported Issues