Published by Sbilife ISG-AAR

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Why should I report an Issue with SBI Life Easy Access?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sbilife ISG-AAR to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SBI Life Easy Access Customer Insights

1. We know it's fun, but don't get too addicted! Now, get your brain exercise and dive into the new mobile Solitaire with all the beautiful backgrounds of your choice! Features:Horrible app.. don't even bother installing cause you can't login.. the namr, email, phone number that you type will not be visible in the fields.. they used a transparent text or the text which is of the same color as the text field background.. hopeless and brainless thing.. I can't believe they missed this during some testing.. if they even had any...The display and UI of the app is underwhelming.

2. Request to Google, please review this app and remove from the playstore.Why do you want to display the typed text in transparent font? I can't see what I type in the policy number and other text fields.

3. I'm paying the insurance premium by this way only for the past 6 months.After one year I am able to login to the app and able to see the policy details.

4. It says enter correct policy number scenario 2: while entering the policy number Dob and mail id it's not showing what I have enter.

5. After I login, to access more information i need to enter the policy no., Date of birth etc., Manually.

6. Scenario 1: After selecting pay and eentering the policy number and submit.

7. The policy details screen shows incomplete information with a very bad color tone.

8. Hence decides to register second policy separately with same PIN and mobile number.

9. Now the app shows only 1 st policy and 2nd policy not able to login.

10. Selfie photograph is taken, voice is recorded; then, when it is submitted, I get the message, " Data not synced, please try after sometime or visit the nearest SBI Life Branch....". I tried not less than 10 times, and every time the same response.

11. Just wasting public money, there will also be major differences between the shown premium paid in actual, in the app, in sbi insurance website and if you take a print out of the premium paid.

Steps to Troubleshoot & Fix SBI Life Easy Access Issues

1. Fix SBI Life Easy Access Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SBI Life Easy Access: Restarting the app will resolve most errors.
  2. Update the SBI Life Easy Access App. Here is how:
    1. On Android goto PlayStore » Search for "SBI Life Easy Access" » Open SBI Life Easy Access » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SBI Life Easy Access » click "UPDATE".
  3. Clear SBI Life Easy Access app cache: Clearing cached data will force your app to retrieve the latest data directly from SBI Life Easy Access servers.
    1. On Android, goto Settings » Apps » Select "SBI Life Easy Access" » click Storage » click "Clear Cache".
  4. Check SBI Life Easy Access app permissions. If any of these permissions required to use your device's features are disenabled, SBI Life Easy Access might not work.
  5. Uninstall and reinstall SBI Life Easy Access. If nothing else has worked, completely uninstall SBI Life Easy Access then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SBI Life Easy Access not working


2. Fix SBI Life Easy Access Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SBI Life Easy Access be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SBI Life Easy Access not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SBI Life Easy Access may not be able to connect to the Internet when running in the background.

Reported Issues

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