Published by Jackson Hewitt

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Why should I report an Issue with Jackson Hewitt® Tax Pro From Home?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Jackson Hewitt to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Jackson Hewitt Customer Insights

1. It took days for my documents to be assigned and when it finally was, I found out they wanted the fee up front.My experience was def fast with no problems,guided me along the way asking if I had any questions and was very helpful.Would def use again or recommend to a friendHorrible app doesnt work, cant upload my socials half the time trying to message the representative and half the time cant back space after typing something cant do my taxes through an app that doesnt work.DO NOT USE been using Jackson Hewitt for years but this app is awful it took them a week to tell what my return was and i ended having to go in store cause they where way off from my normal return and i was right i could i have lost out almost 2000 if i used this app DONT USE ITThe app keeps saying my email is invalid, and I tried everything including my alternate email and no luck.The lady at the local walmart super...

2. Will not recommend.I set up my password with my fingerprint to sign in cuz it's faster then getting a email in a text message I hate that I wish you would fix that because people do not like when it makes you come up with the password and basically it's useless cuz after that you have to get the email and a text message that don't make no damn sense what's the point of creating a password LOL and I setup my fingerprint cuz it's faster to get in my app well it keeps kicking me off and making me redo password emailSettings J Speaking with jacksonhewitt Minimize End Chat Messages are loading...  Hi there! I'm Jackson Hewitt's Virtual Assistant.

3. To get started... J What is your first name? So I wanna know, because I didn't get my second stimulus check of last year I did get the first one so my address was correct why I get a ad with my correct address but I wasn't able to receive second stimulus check because it got sent to a old address but got a ad sent to correct address does thatake sense!?!!After standing for two hours in line at a Jackson Hewitt, I found this app and decided to give it a try.

4. I usually have great luck using apps, and wanted to get our taxes done w/o leaving home due to the pandemic and being newly disabled with a paralyzed vocal chord and unable to speak with the advisors.

5. Our taxes have been in limbo for about a month now, because no one on the other end can figure out how to email the bill so we can pay and get our refund.

6. Super high fees almost double compare to others in Hagerstown area.

7. Also they charged ne a sitting fees evennthough no one had told me that there is going to be a sitting fees.

8. The absolute worst virtual experience I have ever had.

9. I had to correct their numbers in the review.

10. Thanks for being the least user-friendly, least disabled-friendly app.

11. 🤬Poor professional, lacking knowledge.

Steps to Troubleshoot & Fix Jackson Hewitt Issues

1. Fix Jackson Hewitt Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Jackson Hewitt: Restarting the app will resolve most errors.
  2. Update the Jackson Hewitt App. Here is how:
    1. On Android goto PlayStore » Search for "Jackson Hewitt" » Open Jackson Hewitt® Tax Pro From Home » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Jackson Hewitt » click "UPDATE".
  3. Clear Jackson Hewitt® Tax Pro From Home app cache: Clearing cached data will force your app to retrieve the latest data directly from Jackson Hewitt servers.
    1. On Android, goto Settings » Apps » Select "Jackson Hewitt® Tax Pro From Home" » click Storage » click "Clear Cache".
  4. Check Jackson Hewitt app permissions. If any of these permissions required to use your device's features are disenabled, Jackson Hewitt might not work.
  5. Uninstall and reinstall Jackson Hewitt. If nothing else has worked, completely uninstall Jackson Hewitt then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Jackson Hewitt not working


2. Fix Jackson Hewitt Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Jackson Hewitt be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Jackson Hewitt not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Jackson Hewitt may not be able to connect to the Internet when running in the background.

Reported Issues