Published by State Bank of India on Mar 3, 2024

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Why should I report an Issue with YONO SBI: Banking & Lifestyle?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of State Bank of India to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact YONO SBI: Banking & Lifestyle image 1 contact YONO SBI: Banking & Lifestyle image 2

About YONO SBI: Banking & Lifestyle

1. In some devices, the user may have to allow sending the SMS from the outbox. Ø If there are multiple CIFs attached with same mobile number, system will prompt for the account number and DOB for finding out a unique customer by the mobile number. Ø If the customer is already having online banking facility of SBI, App will automatically prompt to proceed to Register on YONO with existing user credentials (Online Banking User ID and Password).

2. User has to enter the OTP in the app to complete registration with an optional setting of MPIN. Ø If the existing SBI customer is not having Online banking credentials, App will prompt to proceed to create INB credential using “Account Details” and “ATM Card” based registration process. Ø If Non RMN SIM is selected, User will land on account opening screen.

3. The OS version under these sections will be updated 9. 0 and above shortly. Ø Install/Update new version of App from Play Store and open. Ø Allow all required permission (location, make/manage phone calls). Ø Select SIM of CBS Registered Mobile Number (RMN) and allow for SMS permission and submit NEXT. Ø An encrypted SMS with a unique code will be sent from the device to a pre-defined Number 7718965316 to verify the customer.

4. If customer claims that selected SIM is already registered with bank, user needs to visit nearest branch with KYC for updating/validating the mobile number in bank account.

5. YONO SBI, SBI’s latest mobile banking offering is an extension of our trusted banking legacy which gave India secure digital products such as YONO Lite and SBI Net Banking.

6. Download YONO SBI our mobile banking and lifestyle application from Google Play Store Only and experience its best-in-class features.

7. After entering User ID and Password, customer will receive an OTP on Registered Mobile Number.

8. YONO SBI lets you Bank, Shop, Travel, Pay Bills, Recharge, Invest, avail IRCTC ticket booking, use UPI to transfer money, book movie tickets.

9. Please read the OS version as “9. 0 and above” in What's new content as well as under details in “Required OS” field at “More Info” and “Compatibility for your active devices”.

10. YONO is supported on Android 9. 0 and above from 05-11-2022.

11. With SBI YONO, convenience has a new name.

YONO SBI Customer Insights

1. I would rather go and open an account in some other bank where services are effective and efficient.Constant connection errors, difficult to navigate (I searched for Fasttag and got no results, only to find it is buried under "Quick Pay" under "Bill Payments" - and that doesn't work either), keeps failing to make transactions, doesn't show all the details of your account the way the Lite app does.... A very poor experience overallA completely governmental experience.

2. Does most of the job but isn't reliable.In the interface of the updated version of YONO SBI app, the option and menu have been put to the maximum, due to which its font has become smaller and smaller, due to which those who have difficulty in seeing or those who are wearing glasses, they may have more problems.

3. I tried resuming with the phone number and password but it doesn't work.

4. It's so difficult to personally visit the bank to get every issue solved because the app is completely useless.I wanted to open an insta savings account.

5. Since for some technical reason it didn't work out I had to send the money in parts.The UI is very non-interactive.

6. View transaction from main menu is bugged since months, doens't work most of the time.

7. The person who updated the app must have seen the invisible icon and font, that's why he has updated such nonsense.Many parts of app are not working.

8. The only other option is to login through website rather than app and add beneficiary.

9. Back press closes the entire app when in middle of some pages rather than going back on previous screen.

10. One improvement which would be helpful is as follows: There needs to be an option to simply add new beneficiary.

11. Mpin doesn't matches & have to do all the sim registration & verification everytime after logout.

Steps to Troubleshoot & Fix YONO SBI Issues

1. Fix YONO SBI Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YONO SBI: Restarting the app will resolve most errors.
  2. Update the YONO SBI App. Here is how:
    1. On Android goto PlayStore » Search for "YONO SBI" » Open YONO SBI: Banking & Lifestyle » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YONO SBI » click "UPDATE".
  3. Clear YONO SBI: Banking & Lifestyle app cache: Clearing cached data will force your app to retrieve the latest data directly from YONO SBI servers.
    1. On Android, goto Settings » Apps » Select "YONO SBI: Banking & Lifestyle" » click Storage » click "Clear Cache".
  4. Check YONO SBI app permissions. If any of these permissions required to use your device's features are disenabled, YONO SBI might not work.
  5. Uninstall and reinstall YONO SBI. If nothing else has worked, completely uninstall YONO SBI then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YONO SBI not working


2. Fix YONO SBI Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YONO SBI be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YONO SBI not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YONO SBI may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am Sahid Ahmed I have submitted my data but not completed data to submit now showing on my screen existing customer now I want to submit new account but not delete already data please delete already data my Aadhaar number is 764086184966 and my mobile no is 6003391523

    — by Sahid Ahmed 1 year ago