Contact Emory ACU Customer Service

Why should I report an Issue with Emory ACU Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Emory Alliance Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I feel like if I set the fingerprint feature up it should work whenever I need it.Keeps getting better and better slsi able to access all cards issued from financial institute and instantly report it as fraud.

2. But the customer service is great they explains the dos and don'ts of managing an account.I love that I am able to make external transfer s to other accounts.

3. The fingerprint feature will work for a while and then it turns around and asked me for my password which I don't remember I have to look it up and that is what makes it inconvenient when I need my information at any given time.

4. Making deposits is easy.App is ok, But it's aggravating when I really need to access the app and generally get a " error, call the bank " message and won't open even with the newest Galaxy phone and on WIFI.

5. ------ I have been an advid mobile customer since early 2000s my move to West Coast and the original personal branch app was produced.

6. I have no problem accessing my accounts on my phone thru the website so...It seems to have improved.

7. The only thing I hate is the inconvenience of not being able to use my fingerprint to access my account.

8. I would recommend it to any and all banking customers.App is very good to use, and would be even better if I could use a four digit self made pin number to sign in, instead of my main password.

9. Transfering to external accounts can be tricky and annoying sometimes it will freeze your ACU acct.

10. Excellent!!!automatic photo option now works great! It's much improved since the initial release.

11. Dec 2019 - since my last post it's much better now that they have worked out the bugsApp seems to have stopped working.

1. Fix Emory ACU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Emory ACU: Restarting the app will resolve most errors.
2. Update the Emory ACU App. Here is how:
   1. On Android goto PlayStore » Search for "Emory ACU" » Open Emory ACU Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Emory ACU » click "UPDATE".
3. Clear Emory ACU Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Emory ACU servers.
   1. On Android, goto Settings » Apps » Select "Emory ACU Mobile App" » click Storage » click "Clear Cache".
4. Check Emory ACU app permissions. If any of these permissions required to use your device's features are disenabled, Emory ACU might not work.
5. Uninstall and reinstall Emory ACU. If nothing else has worked, completely uninstall Emory ACU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Emory ACU not working

2. Fix Emory ACU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Emory ACU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Emory ACU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Emory ACU may not be able to connect to the Internet when running in the background.