Contact MACU Customer Service

Why should I report an Issue with MACU Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mountain America Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - Move money between your Mountain America accounts. - Make loan payments or set up recurring payments. - Move funds between your Mountain America accounts and those at other financial institutions. - Securely send and receive money with Zelle® using a U. S. mobile number or email address. - Deposit checks by taking a picture with your device. - Apply for credit card, auto, RV, ATV, motorcycle and personal loans. - Set up text and email alerts based on balances, approvals, transactions and more. - Use your fingerprint or face scan to log in with supported devices. - Access your FICO® Score for free (must have a checking account or loan). - Locate Mountain America, CO-OP Network and MoneyPass surcharge-free ATMs (nearly 50,000 nationwide). 1.

2. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 2.

3. FICO is a registered trademark of Fair Isaac Corporation.

1. Great way to trick people into getting deeper into debt.This new app is an absolute NIGHTMARE! Since the roll-out I have managed to get mine to let me log in maybe 5 times and then it was full of glitches and not as easy as the old app to move/transfer money between accounts.

2. Can you please fix the app to give people a message in their own language that when the MACU online system is down, it's not their phone having a "fatal internal error".

3. Also, after switching accounts and logging in, it prompts to set a pin every time even though it's already been done before.Last update was terrible.

4. I couldn't understand if it was my phone or the app or if I was locked out of my account (because one time that happened and the error messages were also ambiguous and very confusing).

5. it says it's active but there's no option to activate a new card.Disappointed by this new update.

6. It is convenient to transfer money between accounts, check balances, etc.

7. Used to be great with no issues but after these updates it is no longer a user friendly app.I joined MACU almost a year ago.

8. Now its a cluster of information with extremely small font and loading bubbles that never happened in last version.

9. The information in the previous app was much more user friendly, visually.It is extremely annoying how the app automatically logs you out now.

10. I can't tell you how much I was worried that my phone was dying on me because if it dies, I don't have the money right now for a new one.

11. I am using an older phone and trying to get all the life out of it before I have to pay for a newer one--I'm on a very tight budget like so many.

1. Fix MACU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MACU: Restarting the app will resolve most errors.
2. Update the MACU App. Here is how:
   1. On Android goto PlayStore » Search for "MACU" » Open MACU Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MACU » click "UPDATE".
3. Clear MACU Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from MACU servers.
   1. On Android, goto Settings » Apps » Select "MACU Mobile Banking" » click Storage » click "Clear Cache".
4. Check MACU app permissions. If any of these permissions required to use your device's features are disenabled, MACU might not work.
5. Uninstall and reinstall MACU. If nothing else has worked, completely uninstall MACU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MACU not working

2. Fix MACU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MACU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MACU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MACU may not be able to connect to the Internet when running in the background.