Contact BitMart Customer Service

Why should I report an Issue with BitMart: Buy Bitcoin & Crypto?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GBM Foundation Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Trade, purchase, and store popular crypto like Bitcoin (BTC), Ethereum (ETH), Cardano (ADA), Dogecoin (DOGE), Litecoin (LTC), Dai (DAI), Polkadot (DOT), Shiba Inu (SHIB), Solana (SOL), USD Coin (USDC) and MORE with ease.

2. BitMart's trading system infrastructure and risk control systems are frequently updated and enhanced for the safety and security of our users and their assets.

3. We provide seamless and simple trading on diversified crypto assets you know and love while giving you the opportunity to find hidden gems that are just hitting the market.

4. No matter the time or account type, BitMart's support team is ready to help answer any questions on your crypto journey with BitMart.

5. BitMart is a one-stop platform for crypto and NFT investment and management, with the ability to purchase and sell with your credit/debit card(s) and bank transfers.

6. We support 1,000+ trading pairs and are adding more all the time: BTC/USDT, LTC/BTC, ETH/DAI, and SAND/USDC are just a small sample of our incredible variety.

7. BitMart supports dozens of futures trading pairs with up to 50x leverage, with more pairs added every day.

8. Our hybrid hot/cold wallet systems and multi-signature technologies keep your crypto safe, secure, and where it should be.

9. Founded in 2017, our mission is to provide simple and secure crypto products and services to everyone.

10. We believe that decentralized digital currencies will fundamentally reshape the global economic system and shift perspectives on asset distribution and ownership.

11. Enjoy low fees with a tiered fee structure based on your holding balance and trading volume.

1. Keep these updates coming.I lose $650 just by accidentally transfer the wrong network, they charged you a fee every transaction but when you had an issue, they charged you so much money.

2. it works about 80% ,the Graphs always get all glitchy when u zoom in and out, the app crashes when trying to do many things (not always but enuff to make it a pain) just use the webpage as its actually good just use the app as a refrence because of the bug, also when in the buy and sell it can glitch and not let you put anything in or show any sales off to the left.

3. Good I signed up on your website smooth and successfully but on the app am trying to login while verifying the intelligent checker it just stops and goes nowhere.

4. Example: to fix transfer a wrong network, they will charge you about over $200 (equivalent 0.005 BCT), and you need to pay them at front and you will not know when you can get money back.

5. You can no longer screenshot due to changes in the security policy- doubt I'll ever be able to get my money out of this scam of an exchange.Reduced a star.

6. MitsswI might like your exchange in the near future only if we can start by fixing the bug or issue am experiencing as a first timer.

7. When clicking into the assets it sometimes takes a little to load, others it dosent show anything.I have been battling to do KYC verification for almost 10 days but up to now failed.

8. Remains on the email and password login interface after verifying the intelligent checker.

9. Ive transferred out before.. Tried to verify my identity to get the upper tier and you can only get as far as photo id, which is super glitchy and just keeps telling youit can't verify.

10. Was able to transfer into my wallet until the security breach (which I wasn't aware of).

11. You suddenly can't transfer out funds unless you have their top tier service.

1. Fix BitMart Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BitMart: Restarting the app will resolve most errors.
2. Update the BitMart App. Here is how:
   1. On Android goto PlayStore » Search for "BitMart" » Open BitMart: Buy Bitcoin & Crypto » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitMart » click "UPDATE".
3. Clear BitMart: Buy Bitcoin & Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from BitMart servers.
   1. On Android, goto Settings » Apps » Select "BitMart: Buy Bitcoin & Crypto" » click Storage » click "Clear Cache".
4. Check BitMart app permissions. If any of these permissions required to use your device's features are disenabled, BitMart might not work.
5. Uninstall and reinstall BitMart. If nothing else has worked, completely uninstall BitMart then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BitMart not working

2. Fix BitMart Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BitMart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BitMart not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BitMart may not be able to connect to the Internet when running in the background.