Contact AEA Customer Service

Why should I report an Issue with AEA – Amazon Employees?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Employee portal for Amazon and Amazon subsidiaries.

1. It's unclear what data is being scanned on my phone, for all I know this can be sending my personal data over to corporate.App keeps freezing on load... every time I open the app, it pops up a message saying "Play protect already enabled", and then it spins trying to verify activation status.

2. If I have to buy a new phone every now and then and stay up ahead of all Google's security updates just so I could check emails on my phone, well let's just say work is not that important yet.Security patch are too restrictiveI can't use this app because it demands a later security update despite any manufacturer that isn't a Google Pixel taking longer to provide security updates.

3. Used to work great and could view tickets and links from inside the browser and now it just circles back to authentication and loops endlessly.

4. If i reinstall the app, it works for a little while, but eventually hits the same problem after a day or two.Half the time it hangs on "Verifying device authentication status" and the other half of the time there's some posture issue.

5. It also takes up to an hour to gather device posture, as if it's collecting unecessary data from my phone.

6. Not sure how Amazon expects any of us to get work done with these ridiculous security protocols.

7. I setup biometrics on my phone and the app kept saying I didn't have biometrics setup.

8. The entire menu is clickable but clicking something doesn't actually work.

9. This would probably solve most issues.You want 90% of the employees be able to work with it in 90% of the times.

10. Second, Outlook doesn't work at all with a mouse.

11. Later on in the setup process it took forever to "allocate storage" (several minutes) and then I had to keep restarting it.

1. Fix AEA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart AEA: Restarting the app will resolve most errors.
2. Update the AEA App. Here is how:
   1. On Android goto PlayStore » Search for "AEA" » Open AEA – Amazon Employees » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AEA » click "UPDATE".
3. Clear AEA – Amazon Employees app cache: Clearing cached data will force your app to retrieve the latest data directly from AEA servers.
   1. On Android, goto Settings » Apps » Select "AEA – Amazon Employees" » click Storage » click "Clear Cache".
4. Check AEA app permissions. If any of these permissions required to use your device's features are disenabled, AEA might not work.
5. Uninstall and reinstall AEA. If nothing else has worked, completely uninstall AEA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing AEA not working

2. Fix AEA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make AEA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to AEA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, AEA may not be able to connect to the Internet when running in the background.