Published by Amazon Mobile LLC on Feb 26, 2024

Report an issue with Amazon WorkSpaces.
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Why should I report an Issue with Amazon WorkSpaces?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Amazon WorkSpaces

1. Amazon WorkSpaces App is used to connect to an Amazon WorkSpace – a cloud desktop that you can use for your day-to-day business tasks such as editing documents, accessing web applications, and sending/receiving company email.

2. You need an existing Amazon WorkSpaces account to use this app.

Amazon WorkSpaces Customer Insights

1. I'd prefer an easier way to pull up and close the keyboard, a way to adjust zoom, and a quick access way to send common key combinations (Ctrl+c, Ctrl+v, etc).its a cheap copy of desktop application does not have native touch scroll which is improtant for mobile devices.

2. I really want to use my AWS WorkSpace but the app makes it impossible to use at the moment.It gets to the point where I have to log in the second time after regestering the login and password and once I put it in the second time it goes back to the first page and says there is no connection when it clearly says it is connected and everything is fine.

3. Drains battery almost 2-3X quicker than using a browser intensive usage.Works very well and allows me to access my WorkSpaces workstation from my Chromebook and Android, my only complaint is that it absolutely decimates my battery because it is VERY resource intensive on the CPU.

4. The screen is not scalled to fit according to the devices display therefore you donot see the complete screen at a single glance.Never find how to show the keyboard, you can just click arround the screen.

5. I'd love to see it optimized a little better to help with this.Though it is cool to access your work desktop in mobile, but the UI is very poor for mobile device specially for scrolling or selecting anything.

6. For instance, when connecting to a Windows 10 workspace that's full screen, you want to go to the top right and click the X to close a windows app like Outlook.

7. If you go to far, you'll almost certainly exit out of the workspace.On Samsung S7+ using keyboard - The app works well for most part.

8. Unfortunately, the workspace app itself overlays it's own window exactly where you want to click because it assumes you're trying to leave the workspace window and not simply X out of something at the top right of the screen.

9. It shows your desktop in mobile, thus there is a mouse pointer like desktop in the mobile app as well and scrolling through finger doesn’t work.

10. I have to use the Windows on-screen keyboard (from Start Menu--> Ease of Access), which has its own issues.

11. I've been fighting this for two straight days now.Handy way to access a workspace on-the-go, however, the interface can be quite frustrating to use.

Steps to Troubleshoot & Fix Amazon WorkSpaces Issues

1. Fix Amazon WorkSpaces Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Amazon WorkSpaces: Restarting the app will resolve most errors.
  2. Update the Amazon WorkSpaces App. Here is how:
    1. On Android goto PlayStore » Search for "Amazon WorkSpaces" » Open Amazon WorkSpaces » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon WorkSpaces » click "UPDATE".
  3. Clear Amazon WorkSpaces app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon WorkSpaces servers.
    1. On Android, goto Settings » Apps » Select "Amazon WorkSpaces" » click Storage » click "Clear Cache".
  4. Check Amazon WorkSpaces app permissions. If any of these permissions required to use your device's features are disenabled, Amazon WorkSpaces might not work.
  5. Uninstall and reinstall Amazon WorkSpaces. If nothing else has worked, completely uninstall Amazon WorkSpaces then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Amazon WorkSpaces not working


2. Fix Amazon WorkSpaces Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Amazon WorkSpaces be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Amazon WorkSpaces not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Amazon WorkSpaces may not be able to connect to the Internet when running in the background.

Reported Issues