Contact Amazon Prime Video Customer Service

Why should I report an Issue with Amazon Prime Video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The next episode button should appear on screen, but you have to find it each time you want to start the next episode and doesn't just appear during/after the credits of the episode you just finished.

2. Additionally, if navigating to a different episode is very clunky.One star, because it actually does play videos if you can find one to watch.

3. They really push whatever show they want to be the hit new thing, and keep sacrificing user convenience on the altar of trying to get you to pay for premium channels.Not bad, used this app for many years and still buggy but improved than before.

4. Bug, while browsing titles, to watch a film, after watching the trailer when you go back from previous screen, takes you all the way back to where you start and had to scroll past the same titles again.Definitely slacking in the app department.

5. Takes a long time to load at times as well compared to other streaming services... honestly with the amount of money they make off us they could put a little more into making things better.

6. I don't enjoy horror spoofs...When pausing the show, it often glitches and goes back to a previous episode when I resume.

7. Honestly haven't seen a change in the app that was helpful in quite some time.I enjoy some of the older TV shows that have many episodes and seasons.

8. It plays the videos eventually, but there's an unusually long buffering delay that only seems to exist for this app, not with other streaming services.

9. And for some reason, Amazon seems to make it awfully hard to search for something you want to watch.

10. So, I deleted the Prime Video app for a while and my other apps were fine.

11. However i have discovered that you can minimize the window while its showing the ad and attend to other things like checking emails, texting someone, etc.

1. Fix Amazon Prime Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amazon Prime Video: Restarting the app will resolve most errors.
2. Update the Amazon Prime Video App. Here is how:
   1. On Android goto PlayStore » Search for "Amazon Prime Video" » Open Amazon Prime Video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amazon Prime Video » click "UPDATE".
3. Clear Amazon Prime Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Amazon Prime Video servers.
   1. On Android, goto Settings » Apps » Select "Amazon Prime Video" » click Storage » click "Clear Cache".
4. Check Amazon Prime Video app permissions. If any of these permissions required to use your device's features are disenabled, Amazon Prime Video might not work.
5. Uninstall and reinstall Amazon Prime Video. If nothing else has worked, completely uninstall Amazon Prime Video then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amazon Prime Video not working

2. Fix Amazon Prime Video Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amazon Prime Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amazon Prime Video not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amazon Prime Video may not be able to connect to the Internet when running in the background.