Contact Amaru Customer Service

Why should I report an Issue with Amaru: The Self-Care Pet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Six Wing Studios to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Having an option to play them at different speed rates could be a nice solution.I LOVE this app so much, the meditations help quite a bit, the mellow music with a soft, slow, kind voice makes it very easy to listen to when there isn't any ambient sound in the background it doesn't feel very welcoming but I like that there is ambient sound in the background at all times I'm only on level 2 for my bond and aura but this is a great app and the fact that there is an option for people who can't afford the key is amazing 💖💖💖I don't typically make reviews, but this app has actually been helping me a lot, daily mediations and setting my own goals (like eating something, do one meditation, do something to take care of Amaru) has helped me a lot.

2. The free version of the app has many things that you can do as well, such as guided meditations and practices.This game is really fun and very helpful to someone looking for a cute way to stay on top of self care goals.

3. This is especially apparent in the 'free trial' aspect of this app- none of the self-care elements are behind a paywall, and they have an entire system for people to donate full copies of the game to those in financial need.

4. As someone who struggles financially, I appreciate this in the face of microtransactions being the norm.This app is really neat and helps out when you need to set some necessary self-care goals for yourself! You can make your own goals, and some are already provided by the app that automatically complete themselves depending on the type of goal (one that can easily be monitored by the app).

5. Love the color schemes, storylines, environments, and options for game play! I do wish the recorded meditations were a bit slower, especially the demos and instructions.

6. I'd say more but I have no more space.This game is so thoughtful, cute, fun & interesting! Most meditation apps have been boring/repetitive for me, but I'm really enjoying this and how mellow it is .

7. Even without the full version though, it's been helpful.It's clear that the people behind this app care about helping people.

8. The only suggestion that I would make would be the ability to set a daily self care list, and as you mark off the list it adds to your aura, instead of having to choose which 3 care items each day you will do.

9. I'm now able to play the puzzles!Finally, a game that promotes (and reinforces) positive, long-term mental-health habits! It's enjoyable & the artwork is beautifully done.

10. Being rewarded for accomplishing tasks, both with in game items, and affirmations, works well for me.

11. The app has nice music, background noise, the art is beautiful and the mini games are actually a lot of fun!This is such a great app.

1. Fix Amaru Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Amaru: Restarting the app will resolve most errors.
2. Update the Amaru App. Here is how:
   1. On Android goto PlayStore » Search for "Amaru" » Open Amaru: The Self-Care Pet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Amaru » click "UPDATE".
3. Clear Amaru: The Self-Care Pet app cache: Clearing cached data will force your app to retrieve the latest data directly from Amaru servers.
   1. On Android, goto Settings » Apps » Select "Amaru: The Self-Care Pet" » click Storage » click "Clear Cache".
4. Check Amaru app permissions. If any of these permissions required to use your device's features are disenabled, Amaru might not work.
5. Uninstall and reinstall Amaru. If nothing else has worked, completely uninstall Amaru then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Amaru not working

2. Fix Amaru Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Amaru be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Amaru not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Amaru may not be able to connect to the Internet when running in the background.