Contact MyDataHelps Customer Service

Why should I report an Issue with MyDataHelps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CareEvolution Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. To help scientists spot viral outbreaks, use MyDataHelps to share any symptoms you may have, and also provide data like your resting heart rate, if you have a wearable device from companies like Fitbit, Withings, and others. • Symptom Shark.

2. Generate reports of your symptom trends to share with your doctor or other caregivers.

3. A daily symptom tracker designed for people with multiple or complex chronic conditions.

4. Use the power of your data to advocate for your health. • DETECT Health Study.

5. Choose the symptoms and treatments YOU want to track.

6. MyDataHelps hosts more than 20 health projects sponsored by major health institutions, from research studies to symptom trackers.

1. Good luck with this study.I have Long Haul Covid (PASC) and between brain fog & a whole bucket full of medical issues that have reappeared, I often forget important symptoms & questions when I see my primary, or specialists.

2. I try reconnecting and it shows a confirmation form from my healhcare provider that I click ok on, and then end up on a blank screen, but get a notification from my healthcare provider app that a connection has been established, as well as an email, but when I go back to this app, it continues to report that there's a connection issue.When I load the app, has this weird glitchy screen for a second.

3. I finally closed the app and went to the website, which also works poorly, and was able to submit my results no problem.I wasn't aware of this program and thought I could add my test from 4 days ago along with my strip picture plus the one I did today with that picture but unfortunately I wasn't able to and i didn't know about the program prior to today after I had done two of my tests.

4. The instructions for the study say to "input code" to find the study but that isn't an option.I'm unable to update my symptoms.

5. The Fitbit syncing seems to work fine, but it only let me input symptoms on my first day of being sick.

6. Before using this app, I'd often forget to mention issues I'd had a few weeks earlier.This app works fairly well, however there seems to be issues with it connecting to my healthcare provider.

7. Today my primary & I got through the 10 or so items I had for discussion, quite efficiently, because I could read the list!The growing coronavirus pandemic has made many people like myself think about how we can help without actually being scientists.

8. I use the Symptom Shark portion of this app and I love it so much! As someone with a chronic illness, this makes tracking my symptoms and treatments so easy.

9. a full picture of my issues as well as an easy way to make notes about things I want to discuss as threatment options.

10. With enough data we can advance science and save lives!! I can't wait to see how this app changes the world and I'll have helped!!!!!!Freezes and is unresponsive about half the time.

11. The data helps me detect flare-ups sooner and provides a simple way to show my doctor exactly how I've been feeling between visits.

1. Fix MyDataHelps Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyDataHelps: Restarting the app will resolve most errors.
2. Update the MyDataHelps App. Here is how:
   1. On Android goto PlayStore » Search for "MyDataHelps" » Open MyDataHelps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyDataHelps » click "UPDATE".
3. Clear MyDataHelps app cache: Clearing cached data will force your app to retrieve the latest data directly from MyDataHelps servers.
   1. On Android, goto Settings » Apps » Select "MyDataHelps" » click Storage » click "Clear Cache".
4. Check MyDataHelps app permissions. If any of these permissions required to use your device's features are disenabled, MyDataHelps might not work.
5. Uninstall and reinstall MyDataHelps. If nothing else has worked, completely uninstall MyDataHelps then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyDataHelps not working

2. Fix MyDataHelps Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyDataHelps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyDataHelps not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyDataHelps may not be able to connect to the Internet when running in the background.