Contact EyeMed Customer Service

Why chat with our AI EyeMed Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of EyeMed.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Had to uninstall the app to change my password using the web.Waste of an app! Always crashes and has never worked! Literally download the most recent update and made things work.

2. Says to clear cache due to bugs but it repeatedly does the same thing.App closes immediately as the splash screen hits the screen.

3. There is a disconnectThe app will not even open.. The start screen With the logo pops up for a couple seconds and then the app closes itself.

4. The genius UX designer figured it's a good idea to put the fields you fill out where the keyboard pops up, and there's no way to scroll the screen up so you can see what you are typing.

5. Can't login, can't reset password, if you press the back button in the app, it doesn't clear the password originally put in....bad security planning.

6. They don't seem to listen to feedback or care about fixing the problem.App doesn't open.

7. Force closes right after clicking the icon.Crashes due to bugs.

8. Needs work and bug fixes.Don't try resetting your password in the app.

9. Not understanding why yall keep ignoring the feedback from the reviews.

10. Website doesn't work either.

11. Opens, when you touch on benefits icon it crashes.

1. Fix EyeMed Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart EyeMed: Restarting the app will resolve most errors.
2. Update the EyeMed App. Here is how:
   1. On Android goto PlayStore » Search for "EyeMed" » Open EyeMed » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EyeMed » click "UPDATE".
3. Clear EyeMed app cache: Clearing cached data will force your app to retrieve the latest data directly from EyeMed servers.
   1. On Android, goto Settings » Apps » Select "EyeMed" » click Storage » click "Clear Cache".
4. Check EyeMed app permissions. If any of these permissions required to use your device's features are disenabled, EyeMed might not work.
5. Uninstall and reinstall EyeMed. If nothing else has worked, completely uninstall EyeMed then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing EyeMed not working

2. Fix EyeMed Server issues & Internet Connection

1. Check network connection: An unstable Internet will make EyeMed be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to EyeMed not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, EyeMed may not be able to connect to the Internet when running in the background.