Contact PetMeds Customer Service

Why chat with our AI PetMeds Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of PetMeds.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This is one of many issues, including a loop created by changing shipping options, which takes me back to the start of the order again.This app is a failure.

2. On my first attempted order the app first crashed, though it saved my order, and then threw Boolean errors when trying to save my vet refill information.

3. The app never worked very well, but it has really ceased to even function at all.I hate not being able to give all 5 stars because my past experiences with the app have all been great but recently I can't even get it to open.

4. Their items are always in stock, a variety to choose from, pricing is affordable and their discounts are awesome❣ Brenda L Walker-Reiner Middleport, NYBuggy It ultimately works, but not without issues.

5. Shipping has changed so free is 3-5 days rather than 2 even though I ordered over the $49 minimum.When my credit card expired, the app wouldn't let me update it.

6. It also has been giving me an error for 2 days saying there is no internet connection and a 409 conflict error.

7. My account was hacked and when I called customer service the first person I spoke with was very rude.

8. Every time I try to reorder an item from a previous order, the app closes.

9. Auto ship option is hidden in the order process.

10. My order was not shipped on time and I still have not received my order plus I can no longer use the app.

11. Hopefully the bugs get fixed soon because when it works the app is great.Get an error when I try to put something in the cart.

1. Fix PetMeds Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PetMeds: Restarting the app will resolve most errors.
2. Update the PetMeds App. Here is how:
   1. On Android goto PlayStore » Search for "PetMeds" » Open PetMeds » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PetMeds » click "UPDATE".
3. Clear PetMeds app cache: Clearing cached data will force your app to retrieve the latest data directly from PetMeds servers.
   1. On Android, goto Settings » Apps » Select "PetMeds" » click Storage » click "Clear Cache".
4. Check PetMeds app permissions. If any of these permissions required to use your device's features are disenabled, PetMeds might not work.
5. Uninstall and reinstall PetMeds. If nothing else has worked, completely uninstall PetMeds then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PetMeds not working

2. Fix PetMeds Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PetMeds be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PetMeds not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PetMeds may not be able to connect to the Internet when running in the background.