Contact Cobo Wallet Customer Service

Why should I report an Issue with Cobo Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cobo Ltd - Crypto Wallet for BTC, ETH, EOS, VET. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wanted to just delete my account.*STAY AWAY* WORST WALLET AROUND! I would recommend using a different wallet, based on my experience with COBO.

2. The only things I don't like about the Cobo wallet is that old/unused wallets can't be hidden or deleted, and there is no dark mode option.

3. NEEDS DARK MODE! Dark mode for 5 stars.i have been using this app since 2019, it's a great app on creating passive crypto income.

4. Be very cautious with this wallet.There is no way to delete your account to protect your data.

5. It's a good as not even having any crypto because you can't move your money to another wallet.

6. i have a locked altcoin that previously on POS, that can't be accessed, support was no help even telling me find and older version hence you don't archive, you also locked me out on submitting support tickets.Excel concept but bad coding, behave like malware work in background.

7. To some people that rated it less favorably, one consideration to take into account is to properly understand crypto and the functions and limits of the app.I am very dissapointed about their customer service, when i created my account.

8. When I inquired with support, they just said leave it... No assuring to say the least when we are living in the age of big data leaks with big companies, it's crazy there isn't a delete your information option.

9. I regret updating the app, and will be moving to another platform.Honestly, I find this wallet to be very reliable, and easy to operate.

10. But there isn't an option for 0 starsExcellent especially with the staking features and quick exchange between supported crypto among other features.

11. So my crypto is stuck in this wallet.

1. Fix Cobo Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cobo Wallet: Restarting the app will resolve most errors.
2. Update the Cobo Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Cobo Wallet" » Open Cobo Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cobo Wallet » click "UPDATE".
3. Clear Cobo Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Cobo Wallet servers.
   1. On Android, goto Settings » Apps » Select "Cobo Wallet" » click Storage » click "Clear Cache".
4. Check Cobo Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Cobo Wallet might not work.
5. Uninstall and reinstall Cobo Wallet. If nothing else has worked, completely uninstall Cobo Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cobo Wallet not working

2. Fix Cobo Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cobo Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cobo Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cobo Wallet may not be able to connect to the Internet when running in the background.