Published by AXA Banque on Oct 24, 2023

Report an issue with AXA Banque France.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with AXA Banque France?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AXA Banque to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AXA Banque France

1. Gérez votre compte bancaire simplement et en toute autonomie avec l’Appli AXA Banque. • Personnalisez votre code de sécurité à tout moment depuis l’application. • Recherchez vos opérations par montant, date ou libellé. • Désactivez temporairement votre carte bancaire pour bloquer toute opération de retrait ou autorisation de paiement. • Retrouvez toutes les informations nécessaires pour faire opposition rapidement. • Retrouvez toutes vos opérations sur vos comptes et cartes. • Consultez et téléchargez votre RIB au format PDF. • Consultez le détail de votre crédit consommation, crédit renouvelable et prêt immobilier. • Accéder à votre Espace Client Assurance en un clic. • Utiliser la messagerie sécurisée pour poser vos questions et envoyez vos pièces jointes.

2. Une catégorie « Brouillon » vous permet maintenant de préparer vos demandes ou questions. • Accédez à tous les numéros utiles et procédures en cas de perte/vol/opposition sur votre carte, sur un chèque ou encore chéquier.

AXA Banque France Customer Insights

1. How do I do this? I can't go into my savings account and find a button like 'transfer', no, I have to go all about, clicking lots of buttons and then finally when I get to the screen there is no indication of my current balance! Now how do I close my account?Reply... I HAVE uploaded the most recent version.

2. AXA was an insurer and should stay one, banking is not their strengthGenerally pretty good although the input of the security code every time you want to do something is annoying, but they stopped it working for updates that were supposed to finish the 3rd January.

3. very basic design with low option and visibility on payment lines, information details... also the internal mailbox is a pain in the a** with a need to download doc to justify every request.

4. Let's take an example ... I have a savings account and I want to transfer some money into my current.

5. Very uncivilised bank, I'm unsure why people use it and allow it to exist.User interface is very poorly designed.

6. You do not reply in English, bump this up to your management as I AM going to lodge a formal complaint.. Useless app, Very poor support.

7. Especially with the inconvenience of having to remember new customer numbers etc.One of the worst apps I've ever had the displeasure of using.

8. I note that updating the app resulted in TWO app shortcuts, each shows different information.

9. Hidden disproportionate fees and unlike other banks no prompts in advance.

10. Fix it.easy to use and full of available servicesStay away from this bank.

11. I want to know if I have spent more than 900 euros in Three months.

Steps to Troubleshoot & Fix AXA Banque France Issues

1. Fix AXA Banque France Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart AXA Banque France: Restarting the app will resolve most errors.
  2. Update the AXA Banque France App. Here is how:
    1. On Android goto PlayStore » Search for "AXA Banque France" » Open AXA Banque France » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AXA Banque France » click "UPDATE".
  3. Clear AXA Banque France app cache: Clearing cached data will force your app to retrieve the latest data directly from AXA Banque France servers.
    1. On Android, goto Settings » Apps » Select "AXA Banque France" » click Storage » click "Clear Cache".
  4. Check AXA Banque France app permissions. If any of these permissions required to use your device's features are disenabled, AXA Banque France might not work.
  5. Uninstall and reinstall AXA Banque France. If nothing else has worked, completely uninstall AXA Banque France then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AXA Banque France not working

2. Fix AXA Banque France Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make AXA Banque France be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AXA Banque France not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AXA Banque France may not be able to connect to the Internet when running in the background.

Reported Issues