Contact My AXA México Customer Service

Why should I report an Issue with My AXA México?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of AXA Seguros to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My AXA es una manera fácil de conocer y utilizar los servicios que AXA Seguros tiene para ti. · Consultar el resumen y detalle de tu póliza de Auto, Hogar, Gastos Médicos y Vida. · Reportar un accidente de Auto y Hogar en tan solo un minuto.

1. Cuando intentas hacer cualquier tipo de reembolso usan la aplicación y la página web para ponerte mil trabas al no reconocer usuario y contraseña o la app que se cierra sola cuando ya llevas avanzado un trámite.

2. recaptcha when required is really anoying you have to answer between 6 to 10 times for that thing to accept you are not a robotIt's very difficult to change the password and gain accessfix the section to download my policy it does not workNothing but server errors.

3. AXA está más preocupado en responder a todos los comentarios negativos que en arreglar sus "problemas" técnicos, que no son "problemas" si no excusas para no darte tu dinero o servicio.Muy mala aplicación.

4. App is useless.It would be helpful to have English version.Been trying to get my auto policy to appear here for years.

5. And what is a certificate # ?It would be useful it it even worked...Well rounded appTerrible la App de AXA! De hecho, no recomiendo que contraten servicios con ésta empresa.

6. Esta y la web no te permiten actualizar el password.

1. Fix My AXA México Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My AXA México: Restarting the app will resolve most errors.
2. Update the My AXA México App. Here is how:
   1. On Android goto PlayStore » Search for "My AXA México" » Open My AXA México » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My AXA México » click "UPDATE".
3. Clear My AXA México app cache: Clearing cached data will force your app to retrieve the latest data directly from My AXA México servers.
   1. On Android, goto Settings » Apps » Select "My AXA México" » click Storage » click "Clear Cache".
4. Check My AXA México app permissions. If any of these permissions required to use your device's features are disenabled, My AXA México might not work.
5. Uninstall and reinstall My AXA México. If nothing else has worked, completely uninstall My AXA México then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My AXA México not working

2. Fix My AXA México Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My AXA México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My AXA México not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My AXA México may not be able to connect to the Internet when running in the background.