Contact Stan Customer Service

Why should I report an Issue with Stanford Health Care MyHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Stanford Health Care to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Accessing your personal health information has never been easier.

2. The MyHealth mobile app from Stanford Health Care puts your personal information at your fingertips to make managing your health care simple, quick, and completely confidential. 1. 4. 6.

1. I can check my doctor appointments, look up my medications, look up test results, read the doctors notes of my visits, and I can send texts directly to my doctor.

2. I really like having all my healthcare information in one place.Easy to get through different topics, like messages, tests, appointments... etcThe only drawback using this app on my phone is.

3. I'm LUCKY if I'm able to write a proper reply to my medical team (or billing) and send it before the app crashes, and I have to make MANY attempts to rewrite things.

4. I'd rather sit on the phone for a long time and find a way to fax things than deal with the app.This app makes managing my healthcare easier than ever.

5. Every time must use Google search or put the link from web on your homepage, or go to Google Play and search.

6. There's no way to import multiple documents and send them to other recipients other than your main provider.

7. All of this takes seconds compared to waiting on the phone, leaving a message, and waiting for a couple of days to maybe hearing back from someone.

8. The ability to communicate directly with doctors and staff members is easier than most other similar apps.

9. All of my appointments are precisely detailed with date, time and office number.

10. Not an app.I've never had better access to my Doctors & health care team.

11. Most importantly, secure and private.This app is AMAZING! I use it all the time.

1. Fix Stan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Stan: Restarting the app will resolve most errors.
2. Update the Stan App. Here is how:
   1. On Android goto PlayStore » Search for "Stan" » Open Stanford Health Care MyHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stan » click "UPDATE".
3. Clear Stanford Health Care MyHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from Stan servers.
   1. On Android, goto Settings » Apps » Select "Stanford Health Care MyHealth" » click Storage » click "Clear Cache".
4. Check Stan app permissions. If any of these permissions required to use your device's features are disenabled, Stan might not work.
5. Uninstall and reinstall Stan. If nothing else has worked, completely uninstall Stan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Stan not working

2. Fix Stan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Stan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Stan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Stan may not be able to connect to the Internet when running in the background.