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Why chat with our AI Pres Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Pres.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This is not useful at all.The app won't let me login in it keeps stating that there's no internet connection even after uninstalling and reinstalling the app as well as using mobile data and WiFi to try and access it.It won't let me in at all.

2. I have Uninstalled and reinstalled the app but it doesn't work, no internet connection message still shows up.This app is inaccessible.

3. The app doesn't recognize my username and password.The username and password that allows me to access via chrome does not work with the app.

4. I am not able to log in to the app using the same user name and password that work on my desktop machine.

5. I have uninstalled it and reinstalled it multiple times and it doesn't work.

6. I am using a Samsung Galaxy Note 20 and the problem existed with both Android 11 and 12.

7. Is there a known fix or update available?Unable to log in because the App states that there's no internet connection.

8. I changed the password on my Presbyterian account and that did not fix the issue.

9. I then uninstalled and installed the app again same problem.

10. This has been a problem for me for months and I have only just tried to fix it.

11. I thought maybe it had been updated and fixed since those reviews.

1. Fix Pres Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pres: Restarting the app will resolve most errors.
2. Update the Pres App. Here is how:
   1. On Android goto PlayStore » Search for "Pres" » Open Presbyterian MyHealthPlan » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pres » click "UPDATE".
3. Clear Presbyterian MyHealthPlan app cache: Clearing cached data will force your app to retrieve the latest data directly from Pres servers.
   1. On Android, goto Settings » Apps » Select "Presbyterian MyHealthPlan" » click Storage » click "Clear Cache".
4. Check Pres app permissions. If any of these permissions required to use your device's features are disenabled, Pres might not work.
5. Uninstall and reinstall Pres. If nothing else has worked, completely uninstall Pres then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pres not working

2. Fix Pres Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pres be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pres not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pres may not be able to connect to the Internet when running in the background.