Contact Livi Customer Service

Why should I report an Issue with Livi – See a Doctor by Video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of KRY International to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. UK-based GPs working in the Livi service are all experienced, GMC-registered GPs who have undergone training in the latest video consultation techniques.

2. Livi lets you see a doctor by video at a time and place that’s convenient for you.

3. Livi provides high-quality care to anyone, whether you connect with your local healthcare provider or use our paid service.

4. You can use Livi for children aged between 2 and 15 years old, just login to your profile, tap ‘My children’ and follow the steps.

5. Wait a few minutes to see a doctor or book for a time that suits you.

6. In France, doctors are registered with the French National Medical Council (Conseil de l’Ordre).

7. We’ve got drop-in appointments or you can book for a time that suits you – all from the comfort of your home.

8. Our doctors can then offer personalised medical advice or a referral to a specialist if necessary.

9. If you’re a busy parent, Livi can be a huge help.

10. We’ve seen over 4,000,000 patients by video, and we’re rated 4. 9/5 for a reason (or many).

11. Add your child through the app and get medical advice in minutes when they’re ill – without leaving home.

1. It won't open no matter what I try and the support team won't pick up the phone and my appointment keeps being cancelled because I haven't been able to open the app to sign in!Hi.

2. My first appointment was cancelled 30 minutes after it was meant to have it, and then the second appointment was cancelled when I got the call because they couldn't confirm my identity.

3. But otherwise fine.When is time to call ,it is not working a d they say is £39 but they charged me yesterday £49 and I wasn't even able to answer because the app won't work! I feel like I've been rept off .

4. It then automatically cancelled my whole appointment saying my details do not match with their information.

5. I've tried to book an appointment and I had to wait 1 hour and a half for the appointment to start.

6. This is a medical app, and there are many conditions that preclude phone use and/or make use of assistive software or hardware.Do you know how difficult it is to set your app up? Do you ever test scenarios? Do you ever test? Or just let the public do it for you? Just spent 40 mins I'll never get back.

7. This is frustrating as I put all the correct information in and started the call in the appropriate time.

8. Just updated the app and it's now saying my GP is not partnered with them and I can "pay as you go" for £49 per appointment.

9. I manage to download the app but when I click open it takes me back to the same page where I have to click open again and this keeps on repeating.

10. Made an appointment via phoning doctors receptionist had to use this app.

11. Very annoying.Occasionally issues with camera and audio at the start of the call and the GP has to call back.

1. Fix Livi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Livi: Restarting the app will resolve most errors.
2. Update the Livi App. Here is how:
   1. On Android goto PlayStore » Search for "Livi" » Open Livi – See a Doctor by Video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Livi » click "UPDATE".
3. Clear Livi – See a Doctor by Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Livi servers.
   1. On Android, goto Settings » Apps » Select "Livi – See a Doctor by Video" » click Storage » click "Clear Cache".
4. Check Livi app permissions. If any of these permissions required to use your device's features are disenabled, Livi might not work.
5. Uninstall and reinstall Livi. If nothing else has worked, completely uninstall Livi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Livi not working

2. Fix Livi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Livi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Livi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Livi may not be able to connect to the Internet when running in the background.