Contact VSee Clinic Customer Service

Why should I report an Issue with VSee Clinic for Patient?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of VSee Lab, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. VSee Clinic is a simple, secure way for you to hold a telehealth consultation with your provider from anywhere.

2. VSee Clinic allows HIPAA-compliant chat and video calls.

3. Seeing your doctor is easy with VSee Clinic.

4. It’s encrypted, so your patient health data is secure.

5. You can schedule a consultation or “walk in” without an appointment.

6. You can also make credit card payments, review your visit history, and read your doctor’s notes – all from your Android device.

1. Then it says my phone's not compatible for a call I think this app is trashThere's no landscape mode?? Tablets are made to stand in landscape mode and won't stay standing up vertically! I had to hold my tablet and make my Dr watch my video be all shaky!amazing app makes it a lot easier to have doctor appointments when they are long distances!very good way to keep in touch with your physician without physically having to travel.

2. I detest the format currently available.Its an ok app, but make it where the app can use headphones during sessions! I find that very annoying that I can't use headphones during my visit then its soooo loud like its on speaker phone..I don't want the whole damn neighborhood hearing my private conversation..lolZoom crushes VSee.

3. I was also bothered by the fact that this is a video messenger app doesn't have an option to keep the screen awake, so I had multiple screen shut-offs while talking to one of my providers yesterday.

4. It's not very reliable.When on a call, the app fails to keep the screen awake; I have to be constantly hitting the power button to turn the screen back on.

5. The app kept acting like the call was going through and counting the elapsed time, but neither of us could see anything other than a black screen.

6. Video kept breaking audio sync, artifacting and ghosting images were disconcerting to say the least.One problem needing a fix is in adding one's birthdate.

7. I have good internet, but despite that, I lost video/sound feed during an appointment with a doctor once, restarted it, then it happened AGAIN.

8. My main provider's office has really good network connectivity, but you certainly could not tell it from my appointment yesterday.

9. Also, the lack of Chromebook support, especially when the web site doesn't support Chrome OS, is utterly unacceptable.It seems like this app was created as a rush job.

10. It would make more sense to select the month, date and year in a format allowing ready access.

11. They had to call my cellphone to finish the appointment.

1. Fix VSee Clinic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VSee Clinic: Restarting the app will resolve most errors.
2. Update the VSee Clinic App. Here is how:
   1. On Android goto PlayStore » Search for "VSee Clinic" » Open VSee Clinic for Patient » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VSee Clinic » click "UPDATE".
3. Clear VSee Clinic for Patient app cache: Clearing cached data will force your app to retrieve the latest data directly from VSee Clinic servers.
   1. On Android, goto Settings » Apps » Select "VSee Clinic for Patient" » click Storage » click "Clear Cache".
4. Check VSee Clinic app permissions. If any of these permissions required to use your device's features are disenabled, VSee Clinic might not work.
5. Uninstall and reinstall VSee Clinic. If nothing else has worked, completely uninstall VSee Clinic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VSee Clinic not working

2. Fix VSee Clinic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VSee Clinic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VSee Clinic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VSee Clinic may not be able to connect to the Internet when running in the background.