Published by Digital Surgery Limited on Nov 26, 2024

contact Touch Surgery: Surgical Videos Chat with our AI-based Touch Surgery Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Touch Surgery?



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Why chat with our AI Touch Surgery Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Touch Surgery.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. This app makes procedures that the average person would otherwise never see, accessible to anyone with a decent smartphone.Amazing app! Super informative! Makes surgery very easy and visual, the test can be taken multiple times, the video's can be watched over and over again Must for studentsThanks for adding OB and GYN content! Looking forward to more updates on this area in the future.

2. Also 1)please add an option to choose Internal/External memory as download location and 2) an option to download entire procedure or even entire categories(for example general surgery).This is app is really helpful especially since I'm finishing high school and preparing to enter University/medical school.

3. I would love for a suggestion for this dilemma but other than that great job! One of the best apps for medic studiesIt would be a better app if sound was included.

4. Great job! continue the good workThis apps is good !! I am 14 years old but with this apps i can study things i like.

5. Please fix thisExcellent app, would give 5/5 stars but there are still some bugs with pre-downloading procedures(sometimes downloads dissapear from cache randomly after you've downloaded them).

6. I love this apps thankyou so much developer 🥺I am a very hands on learner.

7. I give it 4 starWonderful, very knowledgeable contentThis app is the best cause I'm a student and it's really doing a great job.

8. Able to use the virtual surgery session for 3 times only before being blocked due to an error.

9. This app is recommended for anyone who needs special training on any area or field as a surgeon.

10. it doesn't really have minor surgical operations but that doesn't really matter.

11. And also, please add the course of the ureter to the pelvic anatomy segment.

Steps to Troubleshoot & Fix Touch Surgery Issues

1. Fix Touch Surgery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Touch Surgery: Restarting the app will resolve most errors.
  2. Update the Touch Surgery App. Here is how:
    1. On Android goto PlayStore » Search for "Touch Surgery" » Open Touch Surgery: Surgical Videos » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Touch Surgery » click "UPDATE".
  3. Clear Touch Surgery: Surgical Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from Touch Surgery servers.
    1. On Android, goto Settings » Apps » Select "Touch Surgery: Surgical Videos" » click Storage » click "Clear Cache".
  4. Check Touch Surgery app permissions. If any of these permissions required to use your device's features are disenabled, Touch Surgery might not work.
  5. Uninstall and reinstall Touch Surgery. If nothing else has worked, completely uninstall Touch Surgery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Touch Surgery not working


2. Fix Touch Surgery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Touch Surgery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Touch Surgery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Touch Surgery may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Sina Leutwyler

sina.leutwyler@redacted