Contact Blue CareOnDemand Customer Service

Why should I report an Issue with Blue CareOnDemand – See a Doct?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American Well to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Blue CareOnDemand uses a platform created by doctors that was named the most popular consumer telehealth app worldwide in 2014, according to App Annie, and the first telehealth service awarded accreditation by The American Telemedicine Association.

2. BlueCross® BlueShield® of South Carolina and BlueChoice® HealthPlan of South Carolina are independent licensees of the Blue Cross and Blue Shield Association.

3. As easy as it is to use Blue CareOnDemand, setting up your profile now will make your doctor’s visit go even faster later, when you really need it.

4. Use a credit card for an easy, low-cost payment based on your BlueCross BlueShield of South Carolina or BlueChoice HealthPlan insurance benefits.

5. Blue CareOnDemand doctors will access your symptoms using live video and audio chat.

6. Telehealth through Blue CareOnDemand is also safe and secure, with your privacy as our priority.

7. Your visit with a Blue CareOnDemand doctor complies with HIPAA.

8. These virtual office visits allow the doctor to interact with you to diagnose your illness or injury, suggest follow-up and even prescribe medicine, when appropriate.

9. Your entire telemedicine visit and credit card transaction is secure, and your personal information is protected.

10. Don’t wait until a doctor’s office is open or can “fit you in. ” Choose the time and place that works for you.

11. Download Blue CareOnDemand now.

1. the app and online check-in systems do not communicate and update.I've tried twice now to have a telehealth appointment through this app and both times the audio and video on the app wasn't working and the provider had to call me.

2. Do not recommend.The app helped me out, my only advice is to make sure you have all of your account info set up correctly before hand when all of that is entered in and finalized the app is pretty easy to use Also, it would be great if the developer could add fingerprint unlocking to the app, that way if I'm sick and not feeling good, I don't necessarily need to worry about having to dig out my passwords to see the doc!It was very easy to fill out the piliminary questions.

3. Which is faster than using a worthless app.Tried pre-authorizing my card for $250 for a mental health professional, which is the full price without insurance, when I have insurance through Blue Cross.

4. To not have to go to a clinic for minor things is priceless to me, when you don't feel good the last thing you want to do is get ready, drive to a clinic, and wait, and wait, and be around other sick people... No thank you.

5. Then I tried doing it online to no avail....each time I tried checking-in, they held a co-payment fee (to be dropped off in 5-6 business days).

6. Worst mental health, telehealth, healthcare experience I have ever had.Terrible! Crashed twice with two different providers and wouldn't upload images.

7. The automated voice would be more helpful if it gave a more accurate wait time versus the repeated "more than 10 minutes" spill.

8. After confirming CVS didnt have it, I had to call the meds hotline which took 45 minutes due to "high call volume".

9. As far as the app itself, it works pretty decently in communication, but like all web meetings it's best to have a good WiFi signal or cell signal.Less than 1 star is my choice.

10. Also very convenient when you job requires the almighty doctors note, or else.This worked really well for me! I have an abscessed tooth and no dentists are available today in my area.

11. It definitely needs some updates.My prescription wasn't sent automatically to pharmacy after video visit.

1. Fix Blue CareOnDemand Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Blue CareOnDemand: Restarting the app will resolve most errors.
2. Update the Blue CareOnDemand App. Here is how:
   1. On Android goto PlayStore » Search for "Blue CareOnDemand" » Open Blue CareOnDemand – See a Doct » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Blue CareOnDemand » click "UPDATE".
3. Clear Blue CareOnDemand – See a Doct app cache: Clearing cached data will force your app to retrieve the latest data directly from Blue CareOnDemand servers.
   1. On Android, goto Settings » Apps » Select "Blue CareOnDemand – See a Doct" » click Storage » click "Clear Cache".
4. Check Blue CareOnDemand app permissions. If any of these permissions required to use your device's features are disenabled, Blue CareOnDemand might not work.
5. Uninstall and reinstall Blue CareOnDemand. If nothing else has worked, completely uninstall Blue CareOnDemand then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Blue CareOnDemand not working

2. Fix Blue CareOnDemand Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Blue CareOnDemand be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Blue CareOnDemand not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Blue CareOnDemand may not be able to connect to the Internet when running in the background.