Contact Qonto Customer Service

Why should I report an Issue with Qonto - Business Finance App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Qonto to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pay online, in-store, and abroad, whatever the situation, our range of free and premium corporate cards included in your subscription has got you covered. - Transfers: flexible payment methods - from instant SEPA to SWIFT - so you can pay, and get paid, faster. - Transactions: unlimited history and real-time notifications. - Financing: easy access to integrated financing options.

2. Qonto makes day-to-day banking easier for SMEs and freelancers, thanks to an online business account combined with invoicing, bookkeeping and spend management tools.

3. Get started with a powerful Business Account for all your everyday banking needs. - Payment cards: spend up to €200,000/month. No hidden costs.

4. With an innovative product, highly responsive 7/7 customer service and clear pricing, Qonto has become the European leader in its category.

5. Then, leverage our Financial tools to keep track of your money and help you grow your business. - Invoice management: centralize invoices & receipts in one place, get paid faster & automate your outgoing payments. - Spend management: control team spending with budgets, automatic receipt collection & tailored access. - Bookkeeping: collaborate seamlessly with your accountant, connecting to our suite of tools, and get a full, real-time cash flow overview.

1. I will change main bank account after this horrible experienceAwesome easy to use application[Edit of the original review] The developer took quite a good amount of time to try and resolve this very particular issue which seemed to somehow only happen to me, and no one else with the same phone and update status.

2. Lots of problems with customer service here and it's caused my company financial harm (one wire transfer for an important amount from Canada that was sent 3 weeks ago hasn't arrivedIt is easy, safe and rapid services.

3. The banking experience is pretty good but the moment you have something a bit out of the ordinary (fraud on bank card and foreign wire transfer) happens, they seem to not be able to handle these things well.

4. Excellent customer service with serious follow-up.Bank account is expensive, over 120 per year, nothing more dynamic/innovative than ordinary bank.

5. Update: Just keep and opened for another firm as it is the less bulky, service is alway bad, transfer payment is slow, and it's just expensive for what you get.

6. And responsive support when needed.Zero for international transfers, they sit on your money during 10 days, then claim there is an error in the payment instructions provided.

7. I add: international transfers fail and they ask tons of documents for anything you do.Perfect for small businesses to manage all financial matters from your pocket.

8. Two features i'd like to have access to in the future: Dark mode + the option to instant transfer funds, at least to frequent recipients.

9. Perhaps a "choose a skin" mode ?Loved qonto at first (I have recommended them twice to people) and both of my companies are registered there.

10. Overall a pleasant experience so far, good job!The change of style is really not to my taste.

11. After various tests, the latest public release has fixed the issue, and all is well with the world.

1. Fix Qonto Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qonto: Restarting the app will resolve most errors.
2. Update the Qonto App. Here is how:
   1. On Android goto PlayStore » Search for "Qonto" » Open Qonto - Business Finance App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qonto » click "UPDATE".
3. Clear Qonto - Business Finance App app cache: Clearing cached data will force your app to retrieve the latest data directly from Qonto servers.
   1. On Android, goto Settings » Apps » Select "Qonto - Business Finance App" » click Storage » click "Clear Cache".
4. Check Qonto app permissions. If any of these permissions required to use your device's features are disenabled, Qonto might not work.
5. Uninstall and reinstall Qonto. If nothing else has worked, completely uninstall Qonto then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qonto not working

2. Fix Qonto Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qonto be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qonto not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qonto may not be able to connect to the Internet when running in the background.