contact Simple - make it easy

Contact Simple - make it easy

Published by OTP Mobil
Updated: Feb 20, 2023

Report an issue with Simple.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Simple - make it easy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OTP Mobil to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Simple - make it easy Features and Description

No matter where you have a bank account, with Simple, you can use your mobile phone as a bankcard, for contactless payments: • To enable the contactless payment digitize your OTP MasterCard or Maestro card. If your bankcard is not issued by OTP Bank, create a virtual Simple card via the application and top-up your bank balance. What kind of additional services are offered by Simple? • Purchase e-vignettes or pay for your parking, pay your cheques • Simple insurance for your car or your mobile device • BKK mobile tickets and passes, bus tickets and passes for regional and local services • Purchase cinema, concert, theatre and other tickets • Order a taxi in Budapest, buy books from Bookline • Save your loyalty cards, top up your OTP Health Insurance Fund balance, send money directly to another bankcard Simple provides secure payment with any MasterCard, Maestro, VISA, VISA Electron, or American Express card, regardless of the issuer bank. You can also use your saved cards in the application for online shopping via SimplePay online payment service. Pay easily in thousands of webshops. Services offered by Simple: Parking • Minute-based mobile parking. Start your parking remotely from anywhere and any time • Pay only for the duration of your parking (you can request an electronic invoice after it) • The built-in GPS will help you to find the right parking zone, or you can enter the zone code manually • Restart your expired parking time easily • Start your session remotely and monitor on-going parking sessions via your mobile • The mobile parking function is available for any parking zone within the country • Save multiple license plate numbers and start multiple sessions for more than one car at a time. Set a default license plate number or a favourite one and a zone for quickstart • Set a location-based reminder so you will not forget to stop your parking E-vignettes • Buy your e-vignettes wherever you are, any time with just a few clicks. Request an electronic invoice if you would like • Buy your annual highway vignette for the entire country or just one county. Buy your monthly or weekly tickets, for any vehicle category Cheque payments • Use your mobile phone for cheque payments • Avoiding queues • Tracking your cheque payments in the application Public transportation tickets • Budapest passes and daily tickets, bus tickets and passes for regional and local services • Your ticket is available in few minutes on your mobile • Use your mobile at ticket control Insurance • Car insurance: three availabe assistance packages for cars with Hungarian license plates, lighter than 3.5 tons.Initiate car rescue from your app – on-site assistance, transport to service and other services Mobile phone insurance: Protect your phone from screen damage or theft, Simple mobile insurance is available for new and used devices. Only few clicks and a quick screen check needed, you can choose to pay monthly or quarterly Movie tickets • No more queuing and printed tickets – use your digital ticket saved in the application • Check what’s on and read the detailed previews on your mobile • Send tickets to your friends easily via the application • Budapest Film, and MiMozink networks are available in the application Ticket sales • Concert, theatre tickets and many other venues • No need for print outs • Last minute theatre tickets with up to 50% discount Főtaxi • Use Simple to order a taxi in Budapest • Track when your taxi is arriving • Pay with your mobile Loyalty cards • Store your loyalty cards in Simple app, so you can easily use them Money transfer • Money transfer in few minutes • Transferring without bank account number (between two OTP released cards only e-mail addresses needed) Our Customer Service is available 24/7.

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Troubleshoot and Solve Common Simple Issues

How to Fix Simple Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with Simple, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if Simple is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter Simple user reports here >>. If other users are reporting that Simple is down, you'll need to wait until Simple itself fixes the issue.

  2. Clear Simple app cache: Clearing cached data will force.....

Reported Issues

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