Published by Commerzbank A.G. on Nov 4, 2024

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Why should I report an Issue with Commerzbank Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Commerzbank A.G. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Commerzbank Banking

1. To check the connection, we need the right to view the network status. • Referrer: The app checks with the store where the installation was initiated. • Hard-/software checks of your device: At runtime, we check known, security-relevant attack vectors (e. g. rooted/jailbreak, malicious apps, etc.

2. All the advantages of modern mobile banking with the security of a major German bank.

3. Simply use the feedback function in the app or send an e-mail to: mobileservices@commerzbank. com. • Network: the app requires an internet connection to the bank.

4. The Commerzbank Banking app is not compatible with the "Xposed Framework" and similar frameworks.

5. Banking is quick and easy with the Commerzbank Banking app, whenever you want and wherever you are.

6. So, we need to request permissions for all topics, even if we only need one permission from the group. data.

7. A detailed explanation can be found further down in the Play Store, at the link "Privacy Policy".

8. Do you have a great idea for our banking app? Do you have a question?

9. With Android, rights are always assigned in groups.

10. Your bank is always with you.

11. To use the App, you must completely uninstall this software.

Commerzbank Banking Customer Insights

1. During this time, it shows a balance that does not correspond to the real one.Im very satisfied with Commerzbank! I created my account online through the banks website and it was as easy as it can get! I went to a branch near me to complete the identification process and I had no problem at all speaking English with the staff of the bank! Also the bank application can also be set in English which is by far the most needed thing for me! Other banks don't offer that for their customers! Big thumbs up to Commerzbank from me, they make the life of expats so much easier!Banking application misusing granted access rights.

2. Smooth transitions between screens, friendly UI, ease of use, and most important (for me at least) - English version is available! Although this is German bank, the fact that they added English (and it's all very clear and concise) is making me very happy user of this app.The major drawback is a very much delayed information about transactions in my account.

3. Having the notifications in english as well (I chose English in the language section, but it's only inside the app i English, the notifications are in German)Just good for transaction.

4. In other words, the status of all transactions is delayed by several days.The first time I used the app (to make an instant payment) I repeatedly got a message 'Realtime transactions cannot be scheduled'.

5. (Note, I use English, because app keeps defaulting back to language of phone.) Responded to develper team as requested.Very good experience.

6. What's next youre going to push against user's will - antifa, activists notes etc? Bank should be bank, not a platform to push leftist ideas.Convenient app.

7. I would like however to have the ability to change the icon to normal - the rainbow flag was applied without the permission of user, there's no option to change back.

8. Not to mention that such transaction is not reflected in the bank account.

9. Being not as professional as it should be a banking application should at least not change their icon without permission and notification.

10. 3 stars now, not 5, as the reason for the initial problem is not known - to me, at least.Since Juni 2 I can log in with just ID and password, i.e very limited security, and that makes me deeply unhappy and very concerned - this on devices where I don't have the Phototan app even installed.

11. Usually, after payment at let's say some grocery store message about such transaction is sent on the second day after actual transaction.

Steps to Troubleshoot & Fix Commerzbank Banking Issues

1. Fix Commerzbank Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Commerzbank Banking: Restarting the app will resolve most errors.
  2. Update the Commerzbank Banking App. Here is how:
    1. On Android goto PlayStore » Search for "Commerzbank Banking" » Open Commerzbank Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Commerzbank Banking » click "UPDATE".
  3. Clear Commerzbank Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Commerzbank Banking servers.
    1. On Android, goto Settings » Apps » Select "Commerzbank Banking" » click Storage » click "Clear Cache".
  4. Check Commerzbank Banking app permissions. If any of these permissions required to use your device's features are disenabled, Commerzbank Banking might not work.
  5. Uninstall and reinstall Commerzbank Banking. If nothing else has worked, completely uninstall Commerzbank Banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Commerzbank Banking not working


2. Fix Commerzbank Banking Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Commerzbank Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Commerzbank Banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Commerzbank Banking may not be able to connect to the Internet when running in the background.

Reported Issues

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