Contact Commerzbank photoTAN Customer Service

Why should I report an Issue with Commerzbank photoTAN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Commerzbank A.G. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Receive push message, check order, approve - with the new photoTAN push function you can approve orders quickly and securely with just one click.

2. If you do not agree to do such a security checks, we kindly ask you not to install our photoTAN app and instead to use our reading device to use the online banking offer on the Internet ( ).

3. The app offers the highest possible security through a modern and convenient TAN procedure - for all customers who use Commerzbank's online and / or mobile banking.

4. The photoTAN is an important part of every login and transaction in your online and mobile banking.

5. When you then open the photoTAN app, the order to be approved is displayed directly for you to check.

6. With the photoTAN scan function, you still have the option of scanning a photoTAN graphic to generate a TAN.

7. After placing an order in Online Banking, a mosaic-like colorful graphic appears on the monitor.

8. With our new feature, the digital first activation, you can after the legitimation with VideoIdent in the next 3 hours easily and quickly activate the photoTAN app with a code that you receive by SMS.

9. The push function of our new photoTAN app is particularly convenient.

10. Current information: Due to new protective features in the photoTAN app against the tapping of key material, the app requires the right to access the hardware identity as of version 9. 0. 0.

11. As soon as a new order is available for you to approve, we send you a notification to your smartphone when you use photoTAN-Push.

1. Despite the pandemic, Commerzbank still operates like it's the year of 1997 with a physical letter sent to your home address as the only way to restore the activation.I am trying to make a payment but the app gets stuck with a white screenIt gives me a black empty screen since recently, so I can't confirm transactions.

2. Despite the pandemic, Commerzbank still operates like it's the year of 1997 with a physical letter sent to your home address as the only way to restore the activation.I am trying to make a payment but the app gets stuck with a white screenIt gives me a black empty screen since recently, so I can't confirm transactions.

3. The last 3 releases are buggy.Unable to use this application after last update, it's just freezed on the homepage, can not access my account without this, can someone please help? I see many users have faced this problem after the last update.App used to be great but since some months authentication with the fingerprint doesn't work anymore.

4. The last 3 releases are buggy.Unable to use this application after last update, it's just freezed on the homepage, can not access my account without this, can someone please help? I see many users have faced this problem after the last update.App used to be great but since some months authentication with the fingerprint doesn't work anymore.

5. Whenever I try to aproove the transfer with phototan at the point when it ask for fingerprint it block itself on asking pattern or fingerprint, and whatever I do does not want to go furtherThe app is just as bad as the customer service provided by Commerzbank (incredibly incompetent and disrespectful).

6. Whenever I try to aproove the transfer with phototan at the point when it ask for fingerprint it block itself on asking pattern or fingerprint, and whatever I do does not want to go furtherThe app is just as bad as the customer service provided by Commerzbank (incredibly incompetent and disrespectful).

7. Finally, customer service sent me a new phototan activation letter, and now everything works fine, instantly.

8. Finally, customer service sent me a new phototan activation letter, and now everything works fine, instantly.

9. After setting the fingerprint as the preferred biometric, the photoTAN app now also uses the fingerprint sensor.

10. The message is also misleading, it says "please touch the biometric sensor..." but it ignores the fingerprint sensor and will only unlock if it scans iris.

11. The message is also misleading, it says "please touch the biometric sensor..." but it ignores the fingerprint sensor and will only unlock if it scans iris.

1. Fix Commerzbank photoTAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Commerzbank photoTAN: Restarting the app will resolve most errors.
2. Update the Commerzbank photoTAN App. Here is how:
   1. On Android goto PlayStore » Search for "Commerzbank photoTAN" » Open Commerzbank photoTAN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Commerzbank photoTAN » click "UPDATE".
3. Clear Commerzbank photoTAN app cache: Clearing cached data will force your app to retrieve the latest data directly from Commerzbank photoTAN servers.
   1. On Android, goto Settings » Apps » Select "Commerzbank photoTAN" » click Storage » click "Clear Cache".
4. Check Commerzbank photoTAN app permissions. If any of these permissions required to use your device's features are disenabled, Commerzbank photoTAN might not work.
5. Uninstall and reinstall Commerzbank photoTAN. If nothing else has worked, completely uninstall Commerzbank photoTAN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Commerzbank photoTAN not working

2. Fix Commerzbank photoTAN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Commerzbank photoTAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Commerzbank photoTAN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Commerzbank photoTAN may not be able to connect to the Internet when running in the background.