Published by Truist Financial Corporation

contact Truist Commercial Chat with our AI-based Truist Commercial Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Truist Commercial?



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Why chat with our AI Truist Commercial Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Truist Commercial.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Navy federal is a much better option for me.I have not been able to log in and pay my mortgage since SunTrust merged with Truist.

2. Since Truist merged with Suntrust, it appears that I no longer have access to an app for my business account.

3. May be time to switch banks again.No good go to another bank love the tellers but as far as the bank it's no good online banking no good and no one can help with it.

4. The merger was a train wreck, a line out the door at the branch of unhappy customers I will have to find a new bank after being a client since the 80s.

5. I'm glad my money is safe.commercial banking app wont let me login at all even though with the same login credentials I can login to a desktop browser.

6. Nope, I can use the same password on the regular app but nothing works on this one.I haven't been able to log into app since I've had it.

7. I hope everyone else does too.I personally don't recommend Truist as a business account or a personal account.

8. Neither app has been working for at least the last 45 days now.Useless if you can't login.

9. I always have login using my laptop, which defeats the purpose of using the appNot working.

10. The fees are A good fit for a business that puts a lot of money into this institution.

11. The business app for SunTrust stopped working and they switched to this.

Steps to Troubleshoot & Fix Truist Commercial Issues

1. Fix Truist Commercial Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Truist Commercial: Restarting the app will resolve most errors.
  2. Update the Truist Commercial App. Here is how:
    1. On Android goto PlayStore » Search for "Truist Commercial" » Open Truist Commercial » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Truist Commercial » click "UPDATE".
  3. Clear Truist Commercial app cache: Clearing cached data will force your app to retrieve the latest data directly from Truist Commercial servers.
    1. On Android, goto Settings » Apps » Select "Truist Commercial" » click Storage » click "Clear Cache".
  4. Check Truist Commercial app permissions. If any of these permissions required to use your device's features are disenabled, Truist Commercial might not work.
  5. Uninstall and reinstall Truist Commercial. If nothing else has worked, completely uninstall Truist Commercial then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Truist Commercial not working


2. Fix Truist Commercial Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Truist Commercial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Truist Commercial not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Truist Commercial may not be able to connect to the Internet when running in the background.

Reported Issues

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