Contact SuperBetter Customer Service

Why should I report an Issue with SuperBetter: Mental Health?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SuperBetter, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Players can join squad challenges when invited by someone with a Host account, and play a weekly challenge hosted by SuperBetter.

2. The SuperBetter app makes it simple to go for epic wins, track your gameful strengths and build your whole-person resilience - mental, social, emotional & physical.

3. SuperBetter is at heart a simple and transformative idea – we can use the same strengths naturally displayed in game play to confront real-life challenges, build skills, manage stress & practice self-care.

4. Hosts select from a library of over 90 challenges to promote mental, emotional, social & physical resilience, or create custom challenges to have squads go for any epic win they choose.

5. In a randomized controlled trial at University of Pennsylvania playing SuperBetter for 30 days was associated with significant improvements in mental health and resilience.

6. Playing SuperBetter means bringing a gameful mindset to real-life - challenging yourself, going for epic wins, adopting a secret identity, completing quests, battling bad guys, activating power-ups and checking-in with allies.

7. Grow your mental health, social-emotional wellbeing & physical resilience with a library of over 40 solo challenges.

8. Promote mental health, resilience, social-emotional learning and skills for success with groups in a way that's practical & engaging.

9. Squad challenges bring the SuperBetter methodology to life.

10. The web-based host portal makes it easy to create squads & host challenges.

11. Player account: Join squad challenges when invited by a host.

1. I hope the developer(s) get the bugs worked out soon because I'd love to continue using this more, but as of now it's pretty broken and feels only 3/4 finished.I like the app a lot, it's nice to have a selection of small positive things to do that make me feel a little rush of accomplishment and also the ability to add my own power ups and quests.

2. But it helps me balance tasks, challenges, and self-care, and gives useful advice and inspiration, and it improves my mood.A little awkward in structure, but cool idea for those who love games (not really me).

3. And it would be awesome if we could with quests and experience and power up design and customize our own character! Like get outfits, see him change in size or looks, depending on what we do.

4. Otherwise, this is a uniquely childish experience for those with good habits established.It's great, but there are some things that would be awesome if could be changed, improved.

5. Wish it had a little more customization, like showing visually which trait a quest or powerup affects, and letting me group quests into small sub-groups so I could feel less overwhelmed.

6. I ended up deleting it however, for me it was more of a distraction than anything else.Would be great if it stopped bugging me to rate it every few actions (should do that no more than once daily); I haven't yet used it enough to get an idea of the details & utility.

7. I get that's detrimental to one's self, but a more guided and interactive experience could help a broader audience, children, those with poor personal habits, etc.

8. This app helped defeat my writer's block and I was able to write three pages in my notebook without self criticism.

9. For example a lot of links to articles do not work (you have hit edit, find the URL, and then copy and paste it into a browser window to learn what it says).

10. Numerous functions aren't working, like adding goals to your profile or clicking links in the quests.

11. I'll keep using this app, it's great!The app definitely needs more development, but has lots of potential.

1. Fix SuperBetter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SuperBetter: Restarting the app will resolve most errors.
2. Update the SuperBetter App. Here is how:
   1. On Android goto PlayStore » Search for "SuperBetter" » Open SuperBetter: Mental Health » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SuperBetter » click "UPDATE".
3. Clear SuperBetter: Mental Health app cache: Clearing cached data will force your app to retrieve the latest data directly from SuperBetter servers.
   1. On Android, goto Settings » Apps » Select "SuperBetter: Mental Health" » click Storage » click "Clear Cache".
4. Check SuperBetter app permissions. If any of these permissions required to use your device's features are disenabled, SuperBetter might not work.
5. Uninstall and reinstall SuperBetter. If nothing else has worked, completely uninstall SuperBetter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SuperBetter not working

2. Fix SuperBetter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SuperBetter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SuperBetter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SuperBetter may not be able to connect to the Internet when running in the background.