Contact GoHenry Customer Service

Why should I report an Issue with GoHenry: Banking for Under-18s?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of gohenry Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Your child can learn money management skills by ​​tracking their own cash flow in-app.

2. Stay on top of your spending habits by tracking your cash flow with spending maps. 2. 54k+ 5 star reviews on Trustpilot & the App Store & Google Play stores worldwide. © GoHenry Inc. GoHenry is not a bank.

3. Young people aged 6-18 can learn about earning, saving, and smart spending with features like automated allowance, task lists, and gamified educational quizzes and videos.

4. Request or send money with friends on GoHenry by Acorns anytime.

5. Family and friends can send money straight to your child’s card with Giftlinks and Relatives accounts.

6. GoHenry by Acorns is the debit card & banking app for kids and teens.

7. Your child can practice their new skills in the real world with their own kids’ debit card—and choose from 45+ designs.

8. Automated weekly allowance teaches budgeting skills and that once their money is gone, it’s gone.

9. Send money anytime with scheduled allowance and instant transfers.

10. Boost your child’s financial literacy with in-app Money Missions.

11. Then they can practice their skills in the real world with their own debit card.

1. Trying to open the link to be added to a family account? Too bad, that won't work either.Have been using this about a year or so for our oldest child and it's been great.

2. I cant pay for tasks as they are done, instead it has to be "in bulk" and none of the auto transfers work.It's a great app for me as the kid using it, however I think it would be cool if when making a specific savings goal you could choose for it to not let you take the money out until you've reached the amount of money you're aiming for- that way I wouldn't keep spending all the money I'm trying to save aha.

3. I gave it a few days worth of attempts, but the convenience of the service was not worth the inconvenience of the experience.I really want to like this app, but it's missing a major feature that several other people also mentioned in their reviews....you can't schedule chores on specific days of the week!? The app does say this function is "coming soon", but the last update was in August soooo what's the hold up? Other than that I really like it.

4. Sort of annoying but I'm sure thats easily fixable on their end.This app is great! It's easy for both me and my child to use, and being able to customize the card was such an awesome feature! I have one suggestion that would be great to possibly see in future updates: if there was a way to possibly add funds besides the parent accounts.

5. They have very slow updates on the app but the spend notifications rapidly go to your phone so its very weird that you have to open the app a few times in order to even see that you made transactions or added more money into the account.

6. I also find that balances change with no explanation so ensuring my children have enough money for things such as tram fares can be difficult, for example my daughter has just received her weekly allowance and the app is showing she has -&1.00. I added on a £1 and it then told me she has £9.

7. It works fine for my wife's iPhone, but when trying to open ANY link sent via email the link redirects to the play store app page without actually opening the app, and there's no button to open the app from the play store.

8. If I could've used an outside source to add money to the card (an atm, a banking center, etc) it would've been a tremendous help.An absolute nightmare of an experience.

9. BUT We recently added our younger child to the account, so I started adding tasks for her without realizing they were also being added to our older child's tasks.

10. It works well and looks great... But without daily tasks the chores function is pretty much useless.

11. Forgot your password? Too bad, the link they send to reset it has no idea how to even open the app its trying to open.

1. Fix GoHenry Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GoHenry: Restarting the app will resolve most errors.
2. Update the GoHenry App. Here is how:
   1. On Android goto PlayStore » Search for "GoHenry" » Open GoHenry: Banking for Under-18s » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoHenry » click "UPDATE".
3. Clear GoHenry: Banking for Under-18s app cache: Clearing cached data will force your app to retrieve the latest data directly from GoHenry servers.
   1. On Android, goto Settings » Apps » Select "GoHenry: Banking for Under-18s" » click Storage » click "Clear Cache".
4. Check GoHenry app permissions. If any of these permissions required to use your device's features are disenabled, GoHenry might not work.
5. Uninstall and reinstall GoHenry. If nothing else has worked, completely uninstall GoHenry then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GoHenry not working

2. Fix GoHenry Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GoHenry be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GoHenry not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GoHenry may not be able to connect to the Internet when running in the background.