Published by Punjab IT Board on Nov 9, 2023

Report an issue with ePay Punjab.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ePay Punjab?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Punjab IT Board to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ePay Punjab

1. ePay Punjab is the first ever digital payment aggregator for Public to Government (P2G) and Business to Government (B2G) payments in Pakistan.

2. This service will increase in the number of customers using the bank's bill payment services, reduction in the number of late payments, improvement in customer satisfaction level and user experience.

3. To pay the tax dues, an individual will access ePay Punjab application or website to generate a 17-digit PSID number.

4. Using ePay Punjab, dues can be paid through the following payment channels.

5. At the backend it is integrated with State Bank of Pakistan (SBP) and 1-link for interconnectivity across the entire banking network in Pakistan.

6. The PSID number that is unique for each transaction could subsequently be used on the aforementioned Six payment channels i. e.

7. The solution is developed by The Punjab IT Board (PITB) under the instructions and guidance of The Finance Department of Punjab.

8. Zindigi Account Holders can pay tax online through ePay Punjab.

9. Mobile Banking, Internet Banking, ATM, OTC, Mobile Wallets and Telco Agents by the citizens to pay the tax dues.

ePay Punjab Customer Insights

1. ThanksMostly working well for me Updates It's not working anymore, everytime I try to login, the app restarts Update After reinstalling the app, the problems solved, now it's working fine, thanksExcellent experience of paying taxes, specially Token Tax and Property tax.

2. E Abiana is Great But How To Check My Next Bill Using Reference Number? Because the Reference Number Written on The Bill is invalid for The Next One, there is no problem except these small problems.

3. Did not receive any varification email in my mailboxThe App is Doing Great And Working Properly Excipt Some Minnor issues That I Have Faced 1.

4. Tried to reset the password First attempt response- You can't use your name in password (ok, that makes sense).

5. Hope the team will solve these problems too.New update: Epay Punjab has such a quick support service.

6. However I want to know how to pay token tax for the year 2023-24 as vehicle details are available but there is no option generate PSID to pay the token tax.

7. Second attempt (when used different password)- you can't reset your password twice a day.

8. please look into pehchaan app as well ..same issues for that app..need to check criminal record for my employees...Hi, app works fine.

9. with minor tuning it will become an amazing appGreat app..fully functional.. previously I was in deep sorrow that u guys just made an app for reference.

10. Day 1 : Poor performance, Can't register using Gmail account.

11. The application Gives an Error When Trying To Transfer My Car Resulting in Almost 2 Moths And Still Stuck in Procedure 2.

Steps to Troubleshoot & Fix ePay Punjab Issues

1. Fix ePay Punjab Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ePay Punjab: Restarting the app will resolve most errors.
  2. Update the ePay Punjab App. Here is how:
    1. On Android goto PlayStore » Search for "ePay Punjab" » Open ePay Punjab » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ePay Punjab » click "UPDATE".
  3. Clear ePay Punjab app cache: Clearing cached data will force your app to retrieve the latest data directly from ePay Punjab servers.
    1. On Android, goto Settings » Apps » Select "ePay Punjab" » click Storage » click "Clear Cache".
  4. Check ePay Punjab app permissions. If any of these permissions required to use your device's features are disenabled, ePay Punjab might not work.
  5. Uninstall and reinstall ePay Punjab. If nothing else has worked, completely uninstall ePay Punjab then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ePay Punjab not working


2. Fix ePay Punjab Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ePay Punjab be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ePay Punjab not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ePay Punjab may not be able to connect to the Internet when running in the background.

Reported Issues

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