Published by FacilePay Technology Canada Inc. on Oct 28, 2023

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Why should I report an Issue with Stripe Payments App: FacilePay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FacilePay Technology Canada Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Stripe Payments App: FacilePay image 1 contact Stripe Payments App: FacilePay image 2

Stripe Payments App Customer Insights

1. I did a payment to try it out just to send it from Stripe to my bank account and it's been 9 days and the payment still isn't there.

2. I have used several different apps for this type form of payments method all of which have always led to what outcome and that was me having to in the end look for a different app for my but like I said finally I found an application that covers the bases for wht i uaeEdit: I found the subscription info but the guidance is poorly written.

3. Stealing!!!! Square processing fee is 2.65%. I am editing / writing again they took money from my bank account on refund amount.

4. Have ordered a card reader and will be using that from now on.Seems to be pretty good as an app, and connected to my Stripe account straight away.

5. I'm not sure if it has a swipe feature with a reader or not but it does what I needed to do which is collect from my customer over the phone before I waste my gas going out to them.Not good, very high processing fee 1.25% + 4.65% = 5.90 % too high.

6. All in all decent experience and was what I needed in a pinch when my other Stripe payment app was uselessIt seems to be ok but the problem is getting paid takes extremely too long.

7. Other than that the app does exactly what it's suppose to do.This app is fairly easy to use but I don't really like how even when you tap the card it makes you put in the CCV # if they are tapping from their phone people don't know those numbers and takes away the ease of use.

8. When I refund charged money to my customer Square don't charge any processing or transaction fee but this company charging noth fee.

9. I found the website but there appears to be more than one website.I'm able to accept credit cards over the phone using this app.

10. How much money per month must a business make under a certain subscription plan? Ive been looking for a solution as such.

11. Does what it says and is easy enough to process a payment, but it isn't clear when you will actually receive the payout and its status.

Steps to Troubleshoot & Fix Stripe Payments App Issues

1. Fix Stripe Payments App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Stripe Payments App: Restarting the app will resolve most errors.
  2. Update the Stripe Payments App App. Here is how:
    1. On Android goto PlayStore » Search for "Stripe Payments App" » Open Stripe Payments App: FacilePay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Stripe Payments App » click "UPDATE".
  3. Clear Stripe Payments App: FacilePay app cache: Clearing cached data will force your app to retrieve the latest data directly from Stripe Payments App servers.
    1. On Android, goto Settings » Apps » Select "Stripe Payments App: FacilePay" » click Storage » click "Clear Cache".
  4. Check Stripe Payments App app permissions. If any of these permissions required to use your device's features are disenabled, Stripe Payments App might not work.
  5. Uninstall and reinstall Stripe Payments App. If nothing else has worked, completely uninstall Stripe Payments App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Stripe Payments App not working


2. Fix Stripe Payments App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Stripe Payments App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Stripe Payments App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Stripe Payments App may not be able to connect to the Internet when running in the background.

Reported Issues