Published by TNG Digital Sdn Bhd on Feb 28, 2024

Report an issue with Touch 'n Go eWallet.
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Why should I report an Issue with Touch 'n Go eWallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TNG Digital Sdn Bhd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Touch 'n Go eWallet image 1 contact Touch 'n Go eWallet image 2

About Touch 'n Go eWallet

1. Make Touch ‘n Go eWallet your daily go-to eWallet by exploring the comprehensive financial services available within the app, including saving, insurance, investment, lending, and payment solutions.

2. On the other hand, use international remittance (GOremit) in the eWallet to send money to 10 countries, or use the cross-border payment function in popular destinations like Mainland China, Japan, Singapore, South Korea, Thailand, and Indonesia.

3. The Touch ‘n Go eWallet also offers other functions including fast movie ticket booking at major cinemas like GSC, TGV, and MBO.

4. Alternatively, you can link your credit/debit card to the eWallet for automatic payment without deducting money from your eWallet or set up the auto-reload function to automatically reload your eWallet when the balance falls below the threshold you set.

5. You can pay at Tesco, Mydin, Jaya Grocer, 7-11, KK Mart, 99 Speedmart, MyNews, Caring, Watsons, Guardian, BIG Pharmacy, AA Pharmacy, Alpro, Lazada, PrestoMall, and Taobao using your eWallet.

6. Just add your Touch ‘n Go card to the app, and you can pay for off-street parking and tolls straight from the eWallet without card deduction!

7. Subscribe to insurance plans through Touch ‘n Go eWallet such as WalletSafe, to protect your eWallet and GO+.

8. Start an affordable, low-risk, safe, and secure investment using your eWallet balance with a minimum of RM10.

9. With the JomPAY feature in your eWallet, you can also pay bills conveniently to over 10,000 billers, including utilities, PTPTN, postpaid, Astro, and many more.

10. For illustration only, the final interest rate is dependent on various factors including credit records, repayment behavior, loan tenure etc.

11. Shop in-store or online with your eWallet when you are on a quick essential run or want to fulfill your shopping needs.

Touch 'n Go eWallet Customer Insights

1. The apps forcing me to link device , after I tried the feature ( face recognition) the whole app hangs n keep saying oops log in unsuccessful.

2. Second, if we want to change our information , the notice told us that after 7 days and there is no response they will contact through email but there's no response at allHave not seen any apps as unfriendly as this TNG.

3. I have to loggin every time using code to send to the phone with SIM card and and phone with bank account code for reload.

4. It is very difficult to press the password to enter the password after using the screen reading and payment method, which is more difficult than unlocking the phone with the unlock code.

5. Some people rely on the app to purchase stuff u know.The apps sucks, it requires to scan your face to log in but the apps just can't complete the scan.

6. Such lousy apps in fact I would not use at all if it not because of plus highway.I am horrified to find out that my account has suspicious activity .

7. But 2023? Why are you making our lives difficult? Uninstalling again!Good but I always get the "Suspicious Activity Alert" without actually giving me a way to remove any suspensions.

8. Simply horrible, horrible, horrible, you hear that? (KOSONG star) why on earth I can't login my account on the same device, "face not detected".

9. Also, why do you need Location permission just to function?Deleted my previous review thinking it was not good but only to end up giving a 0 star again.

10. The apps does not reload by itself even you have set it to be ( I have set auto reload but it never done that).

11. It is the only e-wallet that spams the users all the timeOverall the app is good and some of it can be reconsidered but the problem is about our info.

Steps to Troubleshoot & Fix Touch 'n Go eWallet Issues

1. Fix Touch 'n Go eWallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Touch 'n Go eWallet: Restarting the app will resolve most errors.
  2. Update the Touch 'n Go eWallet App. Here is how:
    1. On Android goto PlayStore » Search for "Touch 'n Go eWallet" » Open Touch 'n Go eWallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Touch 'n Go eWallet » click "UPDATE".
  3. Clear Touch 'n Go eWallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Touch 'n Go eWallet servers.
    1. On Android, goto Settings » Apps » Select "Touch 'n Go eWallet" » click Storage » click "Clear Cache".
  4. Check Touch 'n Go eWallet app permissions. If any of these permissions required to use your device's features are disenabled, Touch 'n Go eWallet might not work.
  5. Uninstall and reinstall Touch 'n Go eWallet. If nothing else has worked, completely uninstall Touch 'n Go eWallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Touch 'n Go eWallet not working


2. Fix Touch 'n Go eWallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Touch 'n Go eWallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Touch 'n Go eWallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Touch 'n Go eWallet may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Close TNG wallet account

    — by Law Heng yung 5 months ago

  • Delete akaun touch ngo lama

    — by ROSHIDI BIN MD RODZI 6 months ago

  • Ok

    — by Jeevanathan 6 months ago

  • Kenapa tiba2 tng application sy xboleh dibuka dan digunakan... Sudah 3 hari sy cuba hubungi customer service tetapi sy tunggu samp 1 jam pun masih tiada pihak yg menjawab panggilan sy. Sy tidak berpuas hati dgn khidmat pelanggan tng dan sy akan melaporkan kepada bahagian pengguna diatas perkara ini... Menyusahkan aku betul... Aku Betul2 nk marah... Khidmat pelanggan mcm sial

    — by Khairul Izuan Bin Ibrahim 1 year ago

  • Cancel

    — by Tanweihong 1 year ago

  • Touch n GO Ewallet Account Deletion Request

    — by Talinay Cherry 1 year ago