Contact Touch 'n Go eWallet Customer Service

Why should I report an Issue with Touch 'n Go eWallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TNG Digital Sdn Bhd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Regulated by Bank Negara Malaysia (BNM) and Securities Commision Malaysia (SCM), TNG eWallet upholds the highest security standards beyond our industry with biometric logins, multi-factor authentication, and layers of rock-solid protection.

2. Join over 28 million Malaysians who trust TNG eWallet to pay, spend, invest, and manage their everyday financial transactions safely and securely.

3. Get rewarded as you spend with your eWallet and redeem exciting rewards from cashback vouchers to awesome products.

4. TNG eWallet offers a seamless way to handle your finances and elevate your lifestyle — whether it's payments, savings, investments or rewards, all in one powerful digital journey.

5. An all-in-one financial services hub within your eWallet, designed to transform the way you spend, save, grow, and manage your money.

6. The TNG eWallet app also offers other specialty services such as Merchant, EZ Qurban, Arus Oil, and more. Need help?

7. Settle your bills — postpaid, utilities, broadband, entertainment, loans, and local council, all from your eWallet.

8. Spend globally like a local with TNG eWallet, and pay with QR, Visa or even cash!

9. With your Touch ‘n Go card in the app, you can pay for tolls and off-street parking straight from your eWallet.

10. Shop groceries, electronic gadgets, healthcare and beauty products, and everything you love, and earn cashback while you’re at it!

11. Whether you’re catching a train or booking a seat on the bus, make travelling a breeze with our comprehensive travel products.

1. The apps forcing me to link device , after I tried the feature ( face recognition) the whole app hangs n keep saying oops log in unsuccessful.

2. Second, if we want to change our information , the notice told us that after 7 days and there is no response they will contact through email but there's no response at allHave not seen any apps as unfriendly as this TNG.

3. I have to loggin every time using code to send to the phone with SIM card and and phone with bank account code for reload.

4. It is very difficult to press the password to enter the password after using the screen reading and payment method, which is more difficult than unlocking the phone with the unlock code.

5. Some people rely on the app to purchase stuff u know.The apps sucks, it requires to scan your face to log in but the apps just can't complete the scan.

6. Such lousy apps in fact I would not use at all if it not because of plus highway.I am horrified to find out that my account has suspicious activity .

7. But 2023? Why are you making our lives difficult? Uninstalling again!Good but I always get the "Suspicious Activity Alert" without actually giving me a way to remove any suspensions.

8. Simply horrible, horrible, horrible, you hear that? (KOSONG star) why on earth I can't login my account on the same device, "face not detected".

9. Also, why do you need Location permission just to function?Deleted my previous review thinking it was not good but only to end up giving a 0 star again.

10. The apps does not reload by itself even you have set it to be ( I have set auto reload but it never done that).

11. It is the only e-wallet that spams the users all the timeOverall the app is good and some of it can be reconsidered but the problem is about our info.

1. Fix Touch 'n Go eWallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Touch 'n Go eWallet: Restarting the app will resolve most errors.
2. Update the Touch 'n Go eWallet App. Here is how:
   1. On Android goto PlayStore » Search for "Touch 'n Go eWallet" » Open Touch 'n Go eWallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Touch 'n Go eWallet » click "UPDATE".
3. Clear Touch 'n Go eWallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Touch 'n Go eWallet servers.
   1. On Android, goto Settings » Apps » Select "Touch 'n Go eWallet" » click Storage » click "Clear Cache".
4. Check Touch 'n Go eWallet app permissions. If any of these permissions required to use your device's features are disenabled, Touch 'n Go eWallet might not work.
5. Uninstall and reinstall Touch 'n Go eWallet. If nothing else has worked, completely uninstall Touch 'n Go eWallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Touch 'n Go eWallet not working

2. Fix Touch 'n Go eWallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Touch 'n Go eWallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Touch 'n Go eWallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Touch 'n Go eWallet may not be able to connect to the Internet when running in the background.