Published by SurePayroll on Mar 12, 2024

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Why should I report an Issue with SurePayroll for Employers?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SurePayroll to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SurePayroll for Employers

1. Pay your employees or independent contractors in minutes and we’ll automatically handle the payroll taxes. It’s easier than ever. ©SurePayroll 2016. All Rights Reserved.

2. As a SurePayroll customer, you’ll get easy and secure payroll from anywhere.

3. Run payroll on the go and never miss running a payroll again with SurePayroll’s Mobile Payroll app.

4. The app is FREE for existing SurePayroll customers.

5. Android is a trademark of Google Inc.

6. Use of this trademark is subject to Google Permissions ( ).

SurePayroll Customer Insights

1. Doesn't show you gross pay in the confirmation screen, freezes up frequently, choosing hours other than regular time requires a separate page... It'll get you by in a pinch, but otherwise it's pretty unacceptable.Great company and a really easy to use app/website.

2. I highly recommend!!!Terrible experience, this app will not openThe app crashes all the time at login during password.

3. Customer service is great and they make it easy! Apps are great for handling payroll from anywhere.This app is a clunky mess.

4. Crashes every time you try to use fingerprint login and crashes about 75% of the time you enter your credentials.

5. But otherwise, it's useless.Was great for about a year or so, but then it crashes to the point that make it useless.

6. I haven't seen an update since late 2019 so blaming Covid-19 is not an optionWhen i can log in it works fine but the app keeps crashing and i have to reinstall each week.

7. I tried adding my thumbprint and it still crashes every time.

8. Unusable at this point.Great service for small businesses and household employees.

9. What happened to the app?? Is there any programmers looking at reviews?? Went from great to worst in a heartbeat.

10. Worked once or twice, now crashes every time.

11. Similar to others - app keeps crashing and won't accept password or fingerprint.

Steps to Troubleshoot & Fix SurePayroll Issues

1. Fix SurePayroll Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart SurePayroll: Restarting the app will resolve most errors.
  2. Update the SurePayroll App. Here is how:
    1. On Android goto PlayStore » Search for "SurePayroll" » Open SurePayroll for Employers » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SurePayroll » click "UPDATE".
  3. Clear SurePayroll for Employers app cache: Clearing cached data will force your app to retrieve the latest data directly from SurePayroll servers.
    1. On Android, goto Settings » Apps » Select "SurePayroll for Employers" » click Storage » click "Clear Cache".
  4. Check SurePayroll app permissions. If any of these permissions required to use your device's features are disenabled, SurePayroll might not work.
  5. Uninstall and reinstall SurePayroll. If nothing else has worked, completely uninstall SurePayroll then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SurePayroll not working

2. Fix SurePayroll Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make SurePayroll be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SurePayroll not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SurePayroll may not be able to connect to the Internet when running in the background.

Reported Issues