Contact WorldCard Customer Service

Why should I report an Issue with WorldCard Mobile Lite?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Penpower Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Useless can't recognize Chinese.Poor name recognition, not that the characters not recognized, it's the name order not identified properly.

2. Poor address recognition, whenever an address is recognized, it adds "hk" at the next line (perhaps becoz I'm in Hong Kong), regardless there is also "Ho Chi Minh City" and "Vietnam" behind, these were never recognized by the software.

3. The name "Vijay Banga Manju", only have the first and last name recognized, but not the middle name.

4. For example a name "Nguyen Thi Thu Tam", only "Thu Tam" was recognized by the software.

5. only have the name of one side.

6. Lacking consistency when exporting a 2 sided card (bilingual) to VCF.

1. Fix WorldCard Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WorldCard: Restarting the app will resolve most errors.
2. Update the WorldCard App. Here is how:
   1. On Android goto PlayStore » Search for "WorldCard" » Open WorldCard Mobile Lite » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WorldCard » click "UPDATE".
3. Clear WorldCard Mobile Lite app cache: Clearing cached data will force your app to retrieve the latest data directly from WorldCard servers.
   1. On Android, goto Settings » Apps » Select "WorldCard Mobile Lite" » click Storage » click "Clear Cache".
4. Check WorldCard app permissions. If any of these permissions required to use your device's features are disenabled, WorldCard might not work.
5. Uninstall and reinstall WorldCard. If nothing else has worked, completely uninstall WorldCard then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WorldCard not working

2. Fix WorldCard Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WorldCard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WorldCard not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WorldCard may not be able to connect to the Internet when running in the background.