Contact Diabetes Customer Service

Why should I report an Issue with Diabetes:M - Blood Sugar Diary?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sirma Medical Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I also have been diabetic for 25 years and know when something is good or bad so it feels a tad patronizing.The app has everything you need for tracking your glucose, food intake, blood pressure etc.. I have been using it for several months and find it quite thorough and easy to use.

2. It has more good features than I'm using (charts/graphs & analysis tools too) & I like being able to have my glucose data & meal/exercise data all in one app.Been using Diabetes:M for about 3 years and it is excellent.

3. Can even log meds, but I had to search a little to find where to input meds (under settings); that was my only challenge, so it still deserves 5 stars.My husband and daughter have been using this app for years and were quite happy with it.

4. But i would appreciate if they had the option to turn off "good vs bad" blood sugar indicators - while this is great for some, I personally dont care for my apps to be so judgy and lack nuance.

5. I realize that is not diabetes related but would still be helpful to many of us.I have been a type 1 diabetic for the past 30 years & I have never had good control.

6. However, this is still my favorite app and it's worth manually logging every entry.I really love the reminders and everything, the layout is great and I love being able to add extra meds.

7. It would also be nice if it pulled in exercise data from Google fit as well.I like that there's an option to set automatic reminders to eat or to test, and also when you enter a meal you can set a reminder to test a few hours from then.

8. After I went back on shots after 14 years on a pump, I was unable to find an app that could replace the convenience of my insulin pump.

9. The food databases don't seem more cumbersome than any other app's, but it's still time consuming for me so I just record my foods in a note in the log book.

10. I can also keep track of blood pressure and so many other health indicators.

11. My meter may already have a full stack of Bluetooth connections, preventing more connections being made.

1. Fix Diabetes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diabetes: Restarting the app will resolve most errors.
2. Update the Diabetes App. Here is how:
   1. On Android goto PlayStore » Search for "Diabetes" » Open Diabetes:M - Blood Sugar Diary » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diabetes » click "UPDATE".
3. Clear Diabetes:M - Blood Sugar Diary app cache: Clearing cached data will force your app to retrieve the latest data directly from Diabetes servers.
   1. On Android, goto Settings » Apps » Select "Diabetes:M - Blood Sugar Diary" » click Storage » click "Clear Cache".
4. Check Diabetes app permissions. If any of these permissions required to use your device's features are disenabled, Diabetes might not work.
5. Uninstall and reinstall Diabetes. If nothing else has worked, completely uninstall Diabetes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diabetes not working

2. Fix Diabetes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diabetes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diabetes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diabetes may not be able to connect to the Internet when running in the background.